Issue: In the Time module, when entering service lines staff may receive pop up errors indicating that a rate could not be found. Assuming there is a rate entered for the code and payer, the service lines are saving correctly and errors are not appearing on the service line.

This issue is being worked on now and should be resolved shortly.

Procentive's KnowledgeHub (powered by MindTouch) is currently experiencing page loading issues.

The MindTouch Engineering team is currently investigating the issue causing our site to not load. We thank you for your patience during this time.

We have discovered a problem with the way Procentive is assigning diagnoses codes to group service lines. The system appears to be assigning DX codes incorrectly. We are still investigating the issue and working to resolve it as quickly as possible. We will post an update here as soon as the issue is resolved.

Codes are not displaying correctly when re-opening existing group service lines in the Time Module. The problem appears to be connected only to service lines that have an error. We are still investigating this issue in order to fully understand all that is happening. We hope to have a solution asap and will update this post as we learn more.

There is a potential issue in the Time/Add window with the Billing Supervisor field. The problem is only occurring for clients that have a billing supervisor setup in the clients module/staff tab. In this scenario, the billing supervisor that was selected in the client module/staff tab is not appearing as an option in the billing supervisor field in the Time/Add window.

The Appointments module, Billing Status drop down is currently not updating to indicate that a service line has been added for the appointment. Please use report 1300 to locate appointments that are missing service lines and report 2030 to locate the service lines that are missing clinical notes.

As soon as this issue is resolved, we will update this topic.

As of this morning, if you open an existing Group service line in the Time Module, there is a possibility that it will not "remember" the Diagnoses code or the Program that was originally selected on the service line.

We are working to resolve this issue right now and hope to have an update soon.

This problem is only happening in the Group/Add window. It is not an issue in Individual or Residential Time.

We will provide updates if we learn more, or once the issue is resolved.

Thank you.

The State of MN sent out this message earlier this morning regarding their Real-Time Eligibility (which all Procentive customers use in the Eligibility Module):

MN Medicaid Real Time Eligibility users:

Our Real Time Eligibility applications are currently experiencing an unscheduled outage. Operations staff are working to resolve the issue, and we will pass along further information as it becomes available.

Once their system is back online, we will update this message.

Hello,
We are looking for a feasible work-around for if users are completing an in-home visit with a client and are unable to access Procentive to have necessary forms signed/completed.
What does your agency currently do? Do you typically reschedule the appointment or have paper forms with the understanding that in order to track the documents correctly they must be added/signed in Procentive at a later date?
Thank you!

I am having problems with Firefox recognizing key strokes when entering clinical documentation. It is NOT something wrong with Firefox because it works well in other areas of Procentive and fine on ALL other websites. Please look into this.