Hey guys, have any of you found a report other than the collections report that you can use as an aging? I thought the billed items search report would work, but it doesnt look like it is pulling all DOS that have a balance on them in... Do you have anything that would work?

Google Chrome has recently updated their browser. If using Google Chrome, you may not be able to highlight and copy data from a locked form in Procentive. We are currently working on a solution and hope to have a fix in place within the next few days. We will post when a solution has been implemented.

In the meantime, copy and paste continues to work in Internet Explorer.

We're streamlining our process for CMH Outcome Measures Reporting which is required for ALL MHCP clients (children) who receive services.

I'd appreciate knowing what others are doing?

Please share what is your process.

Thank you !

Kim

When billing clients that have MA or PMAPs, is there a way in procentive to skip billing Primary once they deny CTSS services?

Procentive customers may have received denials from BCBS with a CARC denial code 97 or 18 for dates of service 9/26 - current. Per Blue Cross, they had a glitch in their system where it appeared that the claims came through twice and the first claim is the one with the denials. The other claims that paid should be coming through in the future on an ERA. BCBS is requesting up to 30 days for them to resolve, process, and pay these DOS.

We received the following email from OptumInsight regarding ERAs for UBH. On some ERAs from UBH, the system is not recognizing the client on the ERA. Some of the claims in the ERA will match correctly, but others will not because of this issue. In the email below, Optum says that no provider action is required at this time. They also do not have an ETA on the resolution of this issue either.

If you recognize this problem in your UBH ERAs, we recommend waiting to post these for now. Hopefully, Optum will resolve the issue soon, and they will provide instructions at that time on how to fully resolve the problem.

Once we receive more information, we will update this post.

From: Pennie, Rachel E
Date: Mon, Oct 3, 2016 at 2:53 PM
Subject: OptumInsight System Notification - ERA Issues
To:

Hello everyone! We just received the following email from the State of Minnesota regarding eligibility. Looks like their system will be down early on Monday morning until 8:00 a.m.

Date: Thu, Sep 29, 2016 at 7:49 AM

Subject: MN Medicaid Eligibility System Maintenance Downtime Monday, Oct. 3 from 5:30am - 8am CDT
To: Real Time Eligibility Users:

It has been brought to our attention that there was a change in the WI Medicaid portal that Procentive uses to submit and receive electronic claims. We are working with WI Medicaid to resolve the issue. For now, your electronic claims that are submitted will be returned with a "No Response" status. Once the issue is resolved, we will update this post.

In the Time Module, when you re-open an existing individual service line, the page is not loading correctly. Location, staff and other fields are displaying as none, even though the original data is saved correctly in the system. This is only a display issue. We are working to resolve this problem now and will update the system for everyone as soon as possible.