ID/PMI number on first page
If I could make one change to the system, it would be to add the ID/PMI field to the main page of the Client Module, so I can at a glance have all the information I need when making a call to an insurance company without having to flip back-and-forth between tabs.
Thanks Richard! The new version will have this capability. Thanks for you input!
I think that it would be a great idea to see a mobile application for clinicians for iOS and Android at some point. It is annoying having to zoom and do all this extra work to use Procentive on my iPad and make things look nice.
Can procentive create a remote self-check-in option that links to the Procentive calendar to notify therapist / staff when clients have arrived?
Validation of claims prior to sending to MN-ITS MA to eliminate errors.
When billing through MN-ITS, there's a very handy feature that pretty much guarantees no sent claims will be denied. If I bill in MN-ITS, before sending the claim, I have the option to "Validate" each claim to ensure there are no errors. If after validating a claim finds an error, I immediately get notified of the error code, so I can fix, re-validate, and resend when no errors are found.
This has been extremely helpful to ensure predictable cash-flow when billing, and completely eliminates the possibility of errors when sending in claims.
Is it possible for something like this to be implemented in Procentive?
Clinical File Audits
What types of internal file audits are agencies doing and how are you using functions in Procentive to make the process efficient? We used to have a staff look at each clinical file and review for timeliness and content. I am hoping there are systems in Procentive already to help with this or if we need to request something be created? Any ideas would be great!
Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?
Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive. This has now been resolved.
Procentive is down at all three of our locations - screen reads "app.procentive.com refused to connect.". Help!
Please see our Live Updates page for all updates. This is a helpful link to save and bookmark for future communications regarding Procentive.
Procentive is running now for all users.
Customer Support and Training Specialist
Is anyone else experiencing slowness in the system today?
Procentive - is anything going on that is causing slowness? We've had some 30-60 second load times in the client module.
Ucare requiring Value 24 Codes to Residential Claims
Ucare is denying Residential claims due to no Value 24 Code being listed on the claim. After speaking with Ucare, a number of times, we are continually hearing that V24 code has to be in box 39 on the UB-04 claim. Is anyone else being told this?
Procentive is telling us that V24 codes can only go out on MA claims.
Are we alone in this issue?
Customer support service by UserEcho