+21

ID/PMI number on first page

MKluender 6 years ago in Clients Module updated by Jennifer 6 years ago 12

Procentive,


If I could make one change to the system, it would be to add the ID/PMI field to the main page of the Client Module, so I can at a glance have all the information I need when making a call to an insurance company without having to flip back-and-forth between tabs.

Answer

Thanks Richard! The new version will have this capability. Thanks for you input!

+13

iOS App

Ryne 6 years ago in Meaningful Use updated by anonymous 5 years ago 1

I think that it would be a great idea to see a mobile application for clinicians for iOS and Android at some point. It is annoying having to zoom and do all this extra work to use Procentive on my iPad and make things look nice.

+8

Validation of claims prior to sending to MN-ITS MA to eliminate errors.

Jonathan Beulke 4 years ago in Billing/Electronic Modules updated by Valerie McNamara 4 years ago 3

When billing through MN-ITS, there's a very handy feature that pretty much guarantees no sent claims will be denied.  If I bill in MN-ITS, before sending the claim, I have the option to "Validate" each claim to ensure there are no errors.  If after validating a claim finds an error, I immediately get notified of the error code, so I can fix, re-validate, and resend when no errors are found.


This has been extremely helpful to ensure predictable cash-flow when billing, and completely eliminates the possibility of errors when sending in claims.


Is it possible for something like this to be implemented in Procentive?

+5

Clinical File Audits

Denise Gardner 6 years ago in Clinical Charting Module updated by Celia 5 years ago 8

What types of internal file audits are agencies doing and how are you using functions in Procentive to make the process efficient? We used to have a staff look at each clinical file and review for timeliness and content. I am hoping there are systems in Procentive already to help with this or if we need to request something be created? Any ideas would be great!

+4

Procentive slow?

Jana 4 years ago in User Group Help updated by colette kemper 4 years ago 17

Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?

Answer

Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive.  This has now been resolved.

+4
Fixed

Procentive down

Procentive is down at all three of our locations - screen reads "app.procentive.com refused to connect.". Help!

Answer

Hello, 

Please see our Live Updates page for all updates. This is a helpful link to save and bookmark for future communications regarding Procentive. 

Procentive is running now for all users. 

Thank you,

Amanda Kaufmann

Customer Support and Training Specialist 

+4

Procentive slowness

Jana 5 years ago in User Group Help updated by Ashley M (Project Coordinator) 4 years ago 9

Is anyone else experiencing slowness in the system today?


Procentive - is anything going on that is causing slowness?  We've had some 30-60 second load times in the client module.

+3

Ucare requiring Value 24 Codes to Residential Claims

Morgan Kluender 6 months ago in Billing/Electronic Modules updated by Alicia O 4 months ago 6

Ucare is denying Residential claims due to no Value 24 Code being listed on the claim. After speaking with Ucare, a number of times, we are continually hearing that V24 code has to be in box 39 on the UB-04 claim. Is anyone else being told this? 

Procentive is telling us that V24 codes can only go out on MA claims. 

Are we alone in this issue? 

Answer

Hi Melanie,

Procentive doesn't have this capability at this time but this is a request on our Enhancement page that others would like to see as well.  I've added you as a voter.  Thank you!