Known Issue: Error When Logging in or Accessing Procentive [RESOLVED 2:05 PM CST 3/12/24]

Holly Byrnes (Care Leader) 2 months ago in Procentive News updated 2 months ago 2

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are receiving an error when trying to access Procentive or having trouble logging in. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.



This issue has been resolved.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.


Scheduled Maintenance: April 19th at 8:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on April 19th at 8:00 PM CST/9:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.


New layout

KatieW 3 years ago in Procentive News updated by Emily W 3 years ago 49

I know Procentive's new formatting went live this morning so there still may be some bugs to work out. Does anyone else have significantly more space dedicated to the header/footer area on their layout? The usable area i'm able to see has been reduced by a good margin and I'm hoping there's just a setting I can modify to shrink the dead space and see more lines (especially in the Time module).  I'm already zoomed out in my browser and if I go any further I won't be able to read the text anymore


Procentive Down

sarah 3 years ago in Procentive News updated by SEHowes 3 years ago 13

Just wondering if there are issues with Procentive this morning? I have been frozen or kicked out a couple times. Just wanted to notify my staff if there is something being worked on and they should paper chart this morning to be safe. Thank you! Was going to send a ticket but got kicked out twice. Thought this might be a safer way to get the information.


Procentive Live Updates Page

Amanda Kaufmann 5 years ago in Procentive News 0


This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive. 

The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues. 

Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers. 

You can access the Live Updates page here. 

Or within Procentive directly by clicking the Updates link at the top right of your screen. 

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Thank you,

Amanda Kaufmann

Customer Success Manager


Share Your Procentive Trick and Receive a Treat

Sara Serier 9 years ago in Procentive News updated 9 years ago 13

Comment here with a trick that you've found in Procentive to help with your daily work. The first 5 comments will receive a treat & the top comment (based on “thumbs up” votes) will receive the grand prize from Procentive on Oct. 31st!


Procentive Down

Rochelle Garcia 1 year ago in Procentive News updated by Jana 1 year ago 9

Is anyone else having issues with Procentive again?

I can not log in.  This is the error I am receiving:
Procentive Has Encountered an Error

The webserver has too many connections open to the database. If this problem persists, please click the "Show Detail" button and send the contents to the Help Desk along with the following code: ec2-3-16-188-4.us-east-2.compute.amazonaws.com1220460712.


VIDEO: Update to Appointments Module

Ashley M 6 years ago in Procentive News updated 6 years ago 2

Additional Resources (links will take you to the Knowledge Hub)

This is part of a Product Update that will be live tomorrow (7/11)

More information about this update and what enhancements are included please check your email! If you did not receive the email it can be viewed here

To receive our future emails, please sign up here!