This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive.
The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues.
Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers.
You can access the Live Updates page here.
Or within Procentive directly by clicking the Updates link at the top right of your screen.
Customer Success Manager
Comment here with a trick that you've found in Procentive to help with your daily work. The first 5 comments will receive a treat & the top comment (based on “thumbs up” votes) will receive the grand prize from Procentive on Oct. 31st!
Additional Resources (links will take you to the Knowledge Hub)
- Appointment Recurrence Change Options
- Add Individual Appointment
- Add Resources to an Appointment
- Add Recurring Appointments
This is part of a Product Update that will be live tomorrow (7/11)
More information about this update and what enhancements are included please check your email! If you did not receive the email it can be viewed here.
To receive our future emails, please sign up here!
Why are upgrades not done during non-business hours, or at least hours of the day with the least amount of customer activity?
Are any other practices having issues with Procentive being down today? I can't get into the ticketing module to send a ticket and the boss is getting anxious. There were a couple frozen pages initially and then it worked for a while. Now it is down completely.
We received an alert from the Office of Civil Rights (OCR) that we wanted to share with you:
October 29, 2020
Cyber Alert: Ransomware Activity Targeting the Healthcare and Public Health Sector
The Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the U.S. Department of Health and Human Services (HHS) have credible information of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers.
CISA, FBI, and HHS have released AA20-302A Ransomware Activity Targeting the Healthcare and Public Health Sector that details both the threat and practices that healthcare organizations should continuously engage in to help manage the risk posed by ransomware and other cyber threats. The advisory references the joint CISA MS-ISAC Ransomware Guide that provides a ransomware response checklist that can serve as a ransomware-specific addendum to organization cyber incident response plans.
In addition to these materials regarding the most recent ransomware threat to the Healthcare and Public Health Sector, the HHS Office for Civil Rights’ Fact Sheet: Ransomware and HIPAA provides further information for entities regulated by the HIPAA Rules.
CISA, FBI, and HHS are sharing this information in order to provide a warning to healthcare providers to ensure that they take timely and reasonable precautions to protect their networks from these threats. CISA encourages users and administrators to review CISA’s Ransomware webpage for additional information.
The Procentive team will be taking Friday, Oct. 9 off in observance of World Mental Health Day. Please be advised that any support inquiries submitted on this day will be addressed on the following business day, Monday, Oct. 12.
We appreciate all that you do and we want to recognize your hard work. Thank you for your flexibility as we balance the needs of our employees and customers. If you have an urgent support need on Oct. 9, please contact us via Crisis ticket and someone will be able to address your concern.
Thank you for making a difference and helping those in need!
Procentive will be updating the wording used for Place of Service items. The Place of Service (POS) options will be made to align with the options used by Centers for Medicare & Medicaid Service (CMS) POS code names.
Any currently locked clinical documents will maintain the existing POS wording in the print versions.
We anticipate having this complete in the coming weeks. If you have questions, please feel free to send in a ticket into Procentive.
Customer support service by UserEcho