Just wondering if there are issues with Procentive this morning? I have been frozen or kicked out a couple times. Just wanted to notify my staff if there is something being worked on and they should paper chart this morning to be safe. Thank you! Was going to send a ticket but got kicked out twice. Thought this might be a safer way to get the information.
This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive.
The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues.
Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers.
You can access the Live Updates page here.
Or within Procentive directly by clicking the Updates link at the top right of your screen.
Customer Success Manager
Comment here with a trick that you've found in Procentive to help with your daily work. The first 5 comments will receive a treat & the top comment (based on “thumbs up” votes) will receive the grand prize from Procentive on Oct. 31st!
Additional Resources (links will take you to the Knowledge Hub)
- Appointment Recurrence Change Options
- Add Individual Appointment
- Add Resources to an Appointment
- Add Recurring Appointments
This is part of a Product Update that will be live tomorrow (7/11)
More information about this update and what enhancements are included please check your email! If you did not receive the email it can be viewed here.
To receive our future emails, please sign up here!
Why are upgrades not done during non-business hours, or at least hours of the day with the least amount of customer activity?
Are any other practices having issues with Procentive being down today? I can't get into the ticketing module to send a ticket and the boss is getting anxious. There were a couple frozen pages initially and then it worked for a while. Now it is down completely.
I know Procentive's new formatting went live this morning so there still may be some bugs to work out. Does anyone else have significantly more space dedicated to the header/footer area on their layout? The usable area i'm able to see has been reduced by a good margin and I'm hoping there's just a setting I can modify to shrink the dead space and see more lines (especially in the Time module). I'm already zoomed out in my browser and if I go any further I won't be able to read the text anymore
Just wondering if anyone it having trouble with the ticketing module? I do not see anything noted in the Updates, so wanted to reach out to see if I should call Procentive - or if it is system wide I will just wait.
We received an alert from the Office of Civil Rights (OCR) that we wanted to share with you:
October 29, 2020
Cyber Alert: Ransomware Activity Targeting the Healthcare and Public Health Sector
The Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the U.S. Department of Health and Human Services (HHS) have credible information of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers.
CISA, FBI, and HHS have released AA20-302A Ransomware Activity Targeting the Healthcare and Public Health Sector that details both the threat and practices that healthcare organizations should continuously engage in to help manage the risk posed by ransomware and other cyber threats. The advisory references the joint CISA MS-ISAC Ransomware Guide that provides a ransomware response checklist that can serve as a ransomware-specific addendum to organization cyber incident response plans.
In addition to these materials regarding the most recent ransomware threat to the Healthcare and Public Health Sector, the HHS Office for Civil Rights’ Fact Sheet: Ransomware and HIPAA provides further information for entities regulated by the HIPAA Rules.
CISA, FBI, and HHS are sharing this information in order to provide a warning to healthcare providers to ensure that they take timely and reasonable precautions to protect their networks from these threats. CISA encourages users and administrators to review CISA’s Ransomware webpage for additional information.
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