Attention Procentive Customers:

We will be closed on Monday, January 20th for Martin Luther King Jr. Day.

All support requests received on Monday, January 20th will be prioritized and worked on when we return on Tuesday, January 21st. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, January 14th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

As we close out 2024, we encourage you to review your practitioners' enrollment in American Medical Association (AMA) Current Procedural Terminology (CPT) codes to ensure accuracy.

Beginning on January 1, 2025, the AMA is increasing the annual licensing fee for CPT codes by $0.50. The total cost per qualified provider will increase from $19.00 in 2024 to $19.50 for the 2025 calendar year. The annual fee for all qualified providers will be billed on or after January 1, 2025.

Learn More

Attention Procentive Customers:

We will be closed on Tuesday, December 24th and Wednesday, December 25th for Christmas Eve and Christmas Day.

All support requests received on Tuesday, December 24th and Wednesday, December 25th will be prioritized and worked on when we return on Thursday, December 26th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

We will be closed on Wednesday, January 1st for New Year's Day.

All support requests received on Wednesday, January 1st will be prioritized and worked on when we return on Thursday, January 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday season!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, December 17th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, December 10th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We will be closed on Thursday, November 28th and Friday, November 29th for Thanksgiving.

All support requests received on Thursday and Friday will be prioritized and worked on when we return on Monday, December 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Today, November 13th at 12:00 PM CST/1:00 PM EST. Users will experience minimal downtime.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

Attention Procentive Customers:

We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

For more updates and to subscribe for future updates, please refer to the NewCrop status page:

NewCrop Status Page

We will provide another update once resolved.

If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.