Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on January 17th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We will be closed on Friday, December 22nd and Monday, December 25th for Christmas.

All support requests received on Friday, December 22nd and Monday, December 25th will be prioritized and worked on when we return on Tuesday, December 26th. For urgent issues, we will be monitoring these channels throughout these days and will respond as soon as possible.

We will be closed on Friday, December 29th and Monday, January 1st for New Year’s Day.

All support requests received on Friday, December 29th and Monday, January 1st will be prioritized and worked on when we return on Tuesday, January 2nd. For urgent issues, we will be monitoring these channels throughout these days and will respond as soon as possible.

We wish you a wonderful holiday season and a happy New Year!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on December 20th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on December 6th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on November 29th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on November 19th/20th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We will be closed on Thursday, November 23rd and Friday, November 24th for Thanksgiving.

All support requests received on Thursday, November 23rd and Friday, November 24th will be prioritized and worked on when we return on Monday, November 27th. For urgent issues, we will be monitoring these channels throughout these days and will respond as soon as possible.

We hope you have a wonderful Thanksgiving!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on November 11th/12th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on October 28th/29th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We want to inform you that we have received reports of appointment text reminders not being sent out to clients.

Our team is actively investigating and will provide another update soon.