Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Missing SVD Rejections
All my secondary claims are rejecting for missing the SVD amount. When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.
Is this happening to anyone else? How can we get Procentive to change this back to the way it was? With the number of secondary claims we file, this will add a considerable amount of time each day.
BCBS Federal Telehealth
Anyone receiving denials from BCBS Federal for DBT H codes done via telehealth? We are getting pushback from them and lots of different answers for MH services in general done via TH stating these services need to be done through Teladoc.
Welcome to Ensora Health!
We're excited to announce our transformation from Therapy Brands to Ensora Health. This change represents our commitment to Intelligent, Whole Person Care - creating a fully integrated platform that helps you deliver exceptional care. Starting tomorrow, you'll see our new name reflected in the application. Rest assured, your access to Procentive, now known as Procentive by Ensora Health remains the same as does our support. In addition, your daily experience remains unchanged:
• Same login process
• Same program
• Same commitment to your success
Want to learn more? Visit our new website and check out our latest blog and FAQs about this exciting transformation.
Together, let's create a world where therapists can practice in harmony.
Therapy Brand sign in
Is anyone having issues with signing into Therapy Brands? We are getting a message: "can't reach this page". This is also affecting E-Prescribe capability.
Scheduled Maintenance: Monday, April 14th, at 10:00 PM CST
We would like to inform you that we will be conducting maintenance on our systems Monday, April 14thth at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Customer support service by UserEcho
