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1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.


2. Review Community Guidelines click here


3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

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Electronic HSA/FSA/HRA payments

Tina 7 hours ago in Payments/ERA Modules • updated by crystalp 4 hours ago 8

Wondering if anyone has come across this scenario.....A client has a primary and secondary insurance. Primary pays and then you bill the secondary insurance. Before the secondary pays, you receive an automatic rollover HSA electronic payment from the clients primary insurance HSA account. Then you receive the payment from the secondary insurance. The automatic HSA rollovers are becoming a pain. Does anyone have any best practices for this or do we just refund the client all of the HSA dollars and wash our hands? I've tried calling 2 different insurance companies and they will not speak or take any information from me. These clients have become aggravated because they don't understand when you try and explain what is happening.

0

Rough morning in Procentive land

NP Support yesterday at 10:27 a.m. in Enhancement Requests • updated by Jana Judisch yesterday at 2:03 p.m. 7

I'm sure everyone is in the same boat but I thought I would just commiserate.

1. Any user with a . (period) in the username can no longer log in to Procentive.  Found this by trial and error, not with any heads up from Procentive.

2. Kiosks are very broken.  We have about 20 deployed for intake paperwork so that process is not going well either.


Good luck to anyone else in the same situation.  I hope Procentive can make some improvements without other things breaking as well.

Answer

Ever have one of those days when you wish you could just start over? Let's start with logging out and logging back in...

Today (Wednesday, 9/19/2018) at about 12:05 PM [CST] Procentive will automatically log out all users and require everyone to log in again.  This action is being taken to fix several bugs (including Kiosk) that were accidentally introduced this morning when we updated Procentive password security. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:


  • If you have a form open, be sure you save it before 12:05 PM [CST].
  • After 12:05 PM (CST), the use of special characters in the username will work again. 
  • These reported issues are not due to superuser updates, but rather due to updated security for usernames and passwords.

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

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URGENT: Forced Procentive Logout Scheduled for TODAY at 12:05 PM [CST]

Alicia Swanson (Customer Success & Care Manager) yesterday at 11:26 a.m. in Known Issues • updated yesterday at 12:49 p.m. 1

Ever have one of those days when you wish you could just start over? Let's start with logging out and logging back in...


Today (Wednesday, 9/19/2018) at about 12:05 PM [CST] Procentive will automatically log out all users and require everyone to log in again.  This action is being taken to fix several bugs (including an inability to log in) that were accidentally introduced this morning when we updated Procentive password security. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:


  • If you have a form open, be sure you save it before 12:05 PM [CST].
  • After 12:05 PM (CST), the use of special characters in the username will work again. 
  • These reported issues are not due to superuser updates, but rather due to updated security for usernames and passwords.

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

0

NO ACCESS TO PROCENTIVE DATABASES - URGENT

John-Debbie Trunk 2 days ago in Settings Module • updated by Mark Cornell yesterday at 11:26 a.m. 5

Procentive,

I have no method of communication to you alerting you I have NO access to the databases I work with.


I believe this is due to the Super User Edits.


Please help resolve this asap.


Debbie Trunk

Trunk Consulting, Inc

+1

Summoning devices for assisted living/nursing home facilities?

Jonathan Beulke 3 days ago in User Group Help 0

One of our facilities has been relicensed with 24hr Customized Living, and part of the requirement is for all clients to have a summoning device on them, in the event they need staff assistance due to a fall, health issues, etc.  Does anyone have any recommendations on a call/summoning system that is reliable?

I'm finding some options that are either extremely expensive or cheap and appear to not be very durable/reliable.  If anyone has any input, we would greatly appreciate it.


Thanks!

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