Here is a list of things to do now that you are here.

1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.


2. Review Community Guidelines click here


3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

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The font size of the entire website is small. How do I fix it to go back to normal?

alexis.rinas 9 hours ago in Settings Module updated by sarah 8 hours ago 1

I was cleaning my keyboard and now that font on the entire website is small. I have clicked the customized button on the size and chose the larger font size option, but nothing changes. Other websites appear normal as usual.

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Anyone recieve denials on 2021 Cigna claims?

Tina B 4 days ago in Payments/ERA Modules updated by sarah 4 days ago 5
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CLIA UA Certification #

Teri 6 days ago in Billing/Electronic Modules 0

Hi,

We are submitting for CLIA waived UA testing. The claims are denying as the Certificate # needs to be on the claim.

Does anyone know where this Cert # is to be entered in the payer, code or on the claims? We do not receive auths for this service.

Thanks for your help, Teri

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Ticketing Module

sarah 2 weeks ago in Staff Module 0

Is anyone else finding staff replying to their tickets in the "Description" area and not on the right-hand side using the comments? This is not a good thing for billing staff, if clinical staff are able to edit what the ticket originally said when it was sent. Is anybody else noticing this? I did send a ticket to Procentive but my rep is off this week, so thought I'd check here.

I did check to see if there was something in the User Role that allowed it, but don't see anything.

Thank you!