Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Upcoming Holiday: Closed on Thursday, November 28th and Friday, November 29th for Thanksgiving
Attention Procentive Customers:
We will be closed on Thursday, November 28th and Friday, November 29th for Thanksgiving.
All support requests received on Thursday and Friday will be prioritized and worked on when we return on Monday, December 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday!
Payment link included on appointment reminder text/email
We would love to have the ability to send appointment reminders (text and email) and include a link to make a payment at the same time. We continue to lose out on payment collection for those clients not being seen in office. The ability to customize the message would also be amazing for reminding people to send copies of their new insurance cards at the beginning of the year, etc. I believe something like this is available in another Therapy Brands product, Theranest?
Known Issue: Error when transmitting prescriptions in the NewCrop ePrescribe Module [RESOLVED]
Attention Procentive Customers:
We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
For more updates and to subscribe for future updates, please refer to the NewCrop status page:
We will provide another update once resolved.
If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.
Known Issue: Errors when adding new service lines or opening existing service lines [RESOLVED]
Attention Procentive Customers:
We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Customer support service by UserEcho
