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1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.

2. Review Community Guidelines click here

3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!


Telehealth FAQ's

Chris Werner (Customer Success Manager) il y a 3 semaines dans Telehealth mis à jour par Bobbi il y a 19 heures 13

Hello All,

With the recent events affecting us all and sudden urgency for information, we wanted to use our forum as a space for the community to be able to ask questions regarding Telehealth that other users may be able to answer in a quick manner.


Please feel free to use this space to ask your questions and also answer the questions with your knowledge of Telehealth.

As always, thank you for your info and help in any way.  We appreciate all of you!

Your Procentive Staff


Telemedicine - MN MA

ejallo il y a 2 semaines dans Telehealth mis à jour par John-Debbie Trunk il y a 4 jours 31

Does anyone know if MA is going to cover telemedicine?  When I try to validate a claim on MN-Its using the 02 POS and GT modifier I get a denial. 


Is there a report for this?

KatieW il y a 6 jours dans Reporting Module mis à jour il y a 6 jours 3

I've been looking at all my different reports for so long I'm starting to go cross-eyed. Does someone know which report to use if we're trying to get a clearer picture of average reimbursement by code, across all payers.

I've found reports that show total reimbursement over a time period but then it doesn't show total billed. I've found total billed/paid but then it doesn't split out by code, etc..  Do I have to take several different reports and combine all the data in order to get this information?

Any help would be appreciated


Client Portal Setup: How-To Video

Katie Sandquist (VP of Operations) il y a 1 semaine dans Client Portal mis à jour par Ashley Morschen (Project Coordinator) il y a 1 semaine 0

In cased you missed our webinar last week, be sure to watch this recording on the Client Portal Setup.

For more information on how to setup your Client Portal today, please check out our Knowledge Hub Articles here:
Set Up Client Portal For Your Agency


I keep getting kicked out of Pro, happening to anyone else?

Alyson Zurek, LICSW il y a 1 semaine dans Clients Module 0

Anyone else being booted off the system... Is it me or happening globally?