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Issue with Procentive Submitter listed on Blue Plus Medicaid claims rejected by Availity

Has anyone run across this:   All of my Residential SUD Claims started rejecting.  This is the error I receive: 

rror Initiator: HIPAA Message Type: R
Error Code: 0x3938be0
Error Message: Segment HI (Value Information) is used. New instance of segment H
I should not be used when previous one has not been filled out. Segment HI is defined in
the guideline at position 2310. Invalid data: HI*BE:24:::82260

I have changed nothing and received payments previously.   I called Availity and was told it had something to do with Procentive and how they were submitting the submitter.   I submitted a ticket to Procentive and have been waiting for this to be resolved. 

Anyone else run into something like this and if so what options might I have.   Thanks.


Vantage Credit Card Processing

Paula 1 week ago in User Group Help updated 4 days ago 4

Credit Card Payments Going to Other Companies

BillingAS 1 week ago in Accounting/Collections Modules updated by Holly Byrnes (Care Leader) 5 days ago 4

FYI credit card payments processed in Procentive may be going to other companies bank account that you have no affiliation with. Double check your records and what is in your bank account to make sure they match. 


Scheduled Maintenance: Wednesday, May 15th at 10:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 15th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.


MNits 132 and 153 denial code?

Has anyone started having troubles in the past week or two that there claims are denying on MNits for 132 and 153? I've been calling nonstop to DHS but always get the message that there is too high of a call volume and get hung up on. We are billing SUD IOP and its happening to all of the codes, H2035, H2035 HQ, H0038 U8 and T1016 U8 HN. Anyone have any insight on this or gotten through to them? We have four locations and its happening to all four so I think there is something bigger going on that's effecting all the claims.