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1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
MA denials for missing other plan information
We are consistently getting denials from MA when billed as secondary saying "missing other plan informaition" - specifically when primary is Medicare or a Medicare advantage plan. The COB is correct and have tried adding the svd segment manually, nothing works. Any ideas?
Upcoming Webinar: Thursday, August 28, 2025 at 2:00 PM CDT
Curious how other Procentive agencies are handling billing?
On Thursday, August 28 at 2:00 p.m. CT, Ensora’s RCM team is hosting a webinar: “A closer look: Why 1 in 4 Procentive agencies use Ensora RCM.”
We’ll walk through why agencies make the switch, what the billing process looks like when working with our team, and the kind of support you can expect from onboarding through long-term success.
If you’ve ever wondered what partnering with an RCM team might look like, this is a chance to hear directly from the people who do it every day.
issue with appt info panel after last nights update
This morning we realized that the info panel on the right side of the appointment module no longer populated client info when you click on an appointment. This was not happening yesterday so I assume last night's update caused the issue?
Thank you for reporting this issue!
To help resolve the issue, please have each staff follow these steps:
- Login to Procentive
- Select Appointments Module
- Click "Configure" link found in the sidebar under the miniature calendar
- Select the "Options" tab
- Uncheck "My Tasks Due"
- Save
- Refresh the Appointments Module page
We’re also working on this internally to ensure it’s addressed appropriately and doesn’t recur. Your experience is important to us, and we’re committed to maintaining the reliability of our services.
If you have any additional questions or concerns, you can reach out to our support team directly via the Ensora Health Support Hub.
Thanks,
Holly Byrnes
Customer Support Manager
Scheduled Maintenance: Tuesday, August 19th at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that Procentive by Ensora Health will undergo scheduled maintenance for important security patching and performance optimization on Tuesday, August 19, from 10 PM CDT to 1 AM CDT.
During these times, Procentive will be offline. We recommend saving your work prior to the maintenance window.
We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub.
Clinical Trainees billing Optum Plans with the U5 modifier, DQ qualifier
Hi Everyone,
I am wondering how you all are handling this transition of new Optum payers that have been added so that we can send the U5 modifier with the DQ qualifier for our clinical trainees. Specifically, if you have a clinical trainee and a licensed provider seeing the same client with one of the payers that procentive split so clinical trainee and licensed people are billing different payers in procentive.
Any feedback on this change would be appreciated!
Customer support service by UserEcho
