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Electronic Rejections for Unbalanced COB- when the COB is balanced

s beaulieu 3 days ago in Billing/Electronic Modules updated 4 hours ago 4

Suddenly most of my Secondary clams are rejected for Unbalanced COB. But the COBS are balanced. I heard through one clinic this is a known issue-but can't find anything about it here. Please post this as a known issue so we can be udpated. This is quite a big issue that we can't bill to secondary insurances anymore. Thank you! 

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Time Module slowness

kajohnson 4 days ago in Time Module updated 4 days ago 4

Is anyone else experiencing slowness in the Time Module?  Within the last hour or so, it has been difficult to impossible to use due to slow click response.

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Scheduled Maintenance: Tuesday, May 13th, at 10:00 PM CST

We would like to inform you that we will be conducting maintenance on our systems Tuesday, May 13th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

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Missing SVD Rejections

ejallo 2 months ago in Billing/Electronic Modules updated by carrie 2 weeks ago 5

All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

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credit card fee

sfoster 8 months ago in Payments/ERA Modules updated by natale 3 weeks ago 12