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Scheduled Maintenance: Tuesday, August 12th at 10:00 PM CDT
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, August 12th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.
Known Issue: Phone Support Outage (8/5/25) [RESOLVED 5:11 PM CDT)
Attention Procentive Customers:
Ensora Health is currently experiencing a phone system outage.
To reach support, please contact us via email or via our Support Portal.
MA denials for missing other plan information
We are consistently getting denials from MA when billed as secondary saying "missing other plan informaition" - specifically when primary is Medicare or a Medicare advantage plan. The COB is correct and have tried adding the svd segment manually, nothing works. Any ideas?
Customer support service by UserEcho
