Procentive is down at all three of our locations - screen reads "app.procentive.com refused to connect.". Help!
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Customer Support and Training Specialist
I see several threads from over two years ago asking Procentive for a way to automatically calculate interest on a past due account or add an auto charge (like for MN care or CC fees). Our clinic has also been asking for this (as I am sure others have as well) for as long as we have been with Procentive. Would anyone else like to see this, what should be, simple feature added to Procentive?
We've started an initiative to request/require that clients without a full coverage plan, such as MA, keep a credit card on file with us in order to pay copays, private pay, and overdue coinsurance/deductibles.
Does anyone already do this? And, do you have any recommendations on effective strategies to get clients (new and existing) to comply?
Thank you so much!
Good morning Pro Community,
Postage has been rising as we all know. Postage is now 50 cents per patient statement.
What protocols has the community created or adopted to help curb the reduction of mailing patient statements?
For example - if we have a single client account where 10 statements have been mailed, that equates to a cost of $5.00 in postage alone. You compound that with multiple accounts over the course of one year you can be in the range of $50 to $100 just in postage alone.
I am wondering if anyone has a suggestion for an IIF file converter for QuickBooks desktop. If our business was using QuickBooks online, services could be imported directly from Excel spreadsheet, however, QB desktop does not allow this. Our business uses Concur which has a built in IIF file converter but Procetive does not have that built in. Please provide a suggestion if you have found a product that works well or another solution that has worked. Currently the data is being entered manually, which is time intensive and introduces a certain amount of error. I appreciate your feedback.
Hi there, wondering if any other organizations out there are using procentive alongside an accrual accounting system? Our folks in accounting/finance are struggling to get the data they need in an efficient manner, and are using a lot of reports and taking a lot of time to pull together data. Wondering if anyone has experienced similar, and has either developed reports or found anything else to be particularly helpful in navigating this.
Any feedback or suggestions are welcome.
Thanks in advance!
Are there other organizations that use accrual accounting instead of the cost accounting that Procentive works in? How have you been successful in converting this in your accounting processes?
How do others flag their Bad Debt accounts so that their admin schedulers know to collect the money before making an appointment. We are seeing that our schedulers aren't seeing this because the pop alert comes after the appointment is made. Is there a way to have a flashing color on those clients. If anyone has any insite on how to catch these I'd appreciate it.
Please run a 1130 report and email email@example.com along with the following information:
What is your NPI #?
Dates of service in question?
sample claim numbers that are impacted
summary of the situation.
Let's get someone's attention to the seriousness of this issue for our organizations!
Customer support service by UserEcho