Single Sign On from Password Manager

Joey 3 years ago in Settings Module 0


We're looking to implement a Single-Sign On solution that's based on a password manager. Would it be possible to disable the ability for users to update their own password, but still let them set their Digital Password for signing documents?


The font size of the entire website is small. How do I fix it to go back to normal?

alexis.rinas 3 months ago in Settings Module updated by sarah 3 months ago 1

I was cleaning my keyboard and now that font on the entire website is small. I have clicked the customized button on the size and chose the larger font size option, but nothing changes. Other websites appear normal as usual.


Setting to prevent ticket-related email?

kajohnson 6 months ago in Settings Module updated by Jason L 6 months ago 1

Is there's a setting in Procentive that would prevent it from sending an email to me for ticket-related items?  I'm in the program all day, so emails related to tickets assigned, changed, or commented are really redundant.  I have a rule in my email to delete them automatically, but it would be better to cut them off at the source, if possible.


Multiple billing facilities with independent billing NPI

wendy.roeber 8 months ago in Settings Module 0

We have several different facilities (Common Ground and Valley View Receover Center) under our Procentive plan,  I need to know how to enter each organization as a separate billing and payment entity. Currently the NPI and billing information is for Common Ground and I need to be able to manage only Valley View Recovery clients, clinical notes, payments and reporting.


Mass email to clients

Rochelle Garcia 1 year ago in Settings Module updated by Celia Gardner 1 year ago 4

Does Procentive have the option to send out mass emails to clients? I know there is a text message option but that only allows so many characters so im trying to find an option to send more information about what is going on in our office.


Secondary Payer Settings

Jeremy Roelofs-Lynch 3 years ago in Settings Module updated 3 years ago 3


I am trying to set up billing a secondary insurance for our locations -- they have never done this in the past!

I found the settings but after some initial testing it wasn't populating the correct $$$ on the claim(s). There are multiple Yes/No options...help!

Use these settings when a payer is the secondary payer:

Subtract these when computing invoice charge on claim:  

Add these when computing the prior payment:             

Subtract these when calculating the invoice charge:

I am hoping someone can share ideas/best practices on how to get secondary payer billed launched.

Thank you!



John-Debbie Trunk 3 years ago in Settings Module updated by Mark Cornell 3 years ago 5


I have no method of communication to you alerting you I have NO access to the databases I work with.

I believe this is due to the Super User Edits.

Please help resolve this asap.

Debbie Trunk

Trunk Consulting, Inc