Telehealth FAQ's

Chris Werner (Customer Success Manager) 4 years ago in Telehealth updated by Sheryl Martin 3 years ago 28

Hello All,

With the recent events affecting us all and sudden urgency for information, we wanted to use our forum as a space for the community to be able to ask questions regarding Telehealth that other users may be able to answer in a quick manner.


Please feel free to use this space to ask your questions and also answer the questions with your knowledge of Telehealth.

As always, thank you for your info and help in any way.  We appreciate all of you!

Your Procentive Staff


Telehealth continues to evolve

Richard Sethre, Psy D , L P. 4 years ago in Telehealth updated by Alyson Zurek, LICSW 4 years ago 1

From the Center for Connected Health Policy, CMS just released new guidelines for telehealth, including some changes for what I prefer to call telehavioral services. 

The guidelines include,

"Beginning July 1, 2019, the SUPPORT Act will add the enrollee’s home as an eligible originating site and remove the originating site geographic limitation on existing eligible telehealth originating sites (including the home) when treating for a substance use disorder or co-occurring mental health disorder through telehealth." 

So, at least for SUD/co-occurring treatment, things are continuing to evolve. 


Location of the Providing Therapist

Paula 4 months ago in Telehealth updated 4 months ago 6

Question?  I heard that therapists are no longer able to provide Telehealth, out of their home offices.  That they must return to the clinic address (location that is contracted with the insurance company)?  I cannot seem to find any information on this?  Is this a Federal mandate, a State mandate, a Licensing Board Mandate or just a clinic decision?  Do you know anything about this?

I know there is plenty of information on the Place/Location of the client, but I am specifically asking about the location/place of the actual provider?


Telephonic - Per MN DHS ending July 1, 2023

Paula 4 months ago in Telehealth updated 4 months ago 2

According to MN DHS Telehealth still includes telephonic (telephone/audio-only) services until July 1, 2023.  Many of our clinic therapists use telephonic services for their clients, who live in rural areas, especially those that do not have internet or may have an unstable internet signal.  It is hard to believe that telephone services would no longer be billable, due to the mental health crisis that our communities are still in.  Does anyone know anything more about this?  Is anyone else concerned about the end date?



Jenna 7 months ago in Telehealth updated by Jana 7 months ago 1

Hello! Curious if others are using Theralink and how are you liking it? 



Theralink for Family Sessions

Celia Gardner 1 year ago in Telehealth updated by Jana 7 months ago 3

Interactive complexity 90785 for telehealth

Kim Ross 2 years ago in Telehealth updated by Christine Johnson 2 years ago 8

Looking to know who is regularly using 90785 for telehealth delivered services and how that's working...

Thanks so much,



Covid - 19 Waivers for Telehealth in 2021

ejallo 3 years ago in Telehealth updated by kathy 3 years ago 2

Has anyone heard if the payers are extending the Covid - 19 Telehealth waivers that are due to expire at the end of the year? 



Signatures in time of COVID

Chris Werner (Customer Success Manager) 3 years ago in Telehealth updated 3 years ago 1

Here is an update from the MN DHS regarding the policy for requiring signatures for a service plan:

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Psycotherapy Notes

Emily Eisenhart 3 years ago in Telehealth 0

Does anyone store psycotherapy notes (therapist's personal notes) anywhere on Procentive?  Looking for a work around for our therapists that take brief notes to reference in future sessions, but need to keep them secure while working remotely--and separate from the official medical file.