Client Portal- Ability to specify service location

Alan Olson 2 years ago in Appointments Module 0

There is no way to indicate to a client using the Client Portal if their therapist is offering an in-person session at the office, or a telehealth session from their home. I have clients who are in-person, scheduling when I am not in office, and Telehealth clients scheduling when I need to be available for my in-person sessions. Surely, others deal not only with this but also providing services at multiple locations. There needs to be a field in Staff Availability in the Appointments module to specify what type of service is available for a block of time. Please consider this enhancement request to the Client Portal and Appointments module.


set default appointment view

Ruth Patton 8 years ago in Appointments Module 0

Is there a way to change the default appointment view from 1 to 5 days? If I could save a click, I'd love to.


Update glitches

Abarnes 4 years ago in Appointments Module updated by Sheryl Martin 4 years ago 1

We have noticed that since the update this weekend we need to refresh our screen to see any changes. After making an appointment or changing an appointment (cancel, check in arrival). Do we know if this is going to get corrected?


last check for client arrivals

Mark Cornell 6 years ago in Appointments Module updated by KatieW 6 years ago 1

This just started showing up and we are wondering if there is a way to disable it.

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Appointments to Google Calendar?

Kelly S 2 years ago in Appointments Module updated by Mark Cornell 2 years ago 1

Can Procentive appointments be automatically linked/added to a Goggle Calendar? 


Multiple Appointment reminders

KatieW 3 years ago in Appointments Module 0

Is it possible to have the appointment reminders sent to multiple recipients? A client wants their reminder messages to also be sent to their parent/ride so everyone is on the same page but I'm not sure if the system allows it.


New Appointment Notification

Katie Butterfield 5 years ago in Appointments Module updated by Amanda Kaufmann 5 years ago 3

Is there a way for Procentive to send a notification to STAFF when a new appointment is added to their schedule??


Appointment Reminders?

Paula 5 months ago in Appointments Module updated by Betsie F. 5 months ago 1

We have had several clients in the last couple days not receive their usual text reminders and it seems like it's not a coincidence. All of them so far usually receive their reminders 24 hrs in advance, and had appointments scheduled way ahead of time but received nothing. Is anyone else having appointment reminder issues?