Can procentive create a remote self-check-in option that links to the Procentive calendar to notify therapist / staff when clients have arrived?
There is no way to indicate to a client using the Client Portal if their therapist is offering an in-person session at the office, or a telehealth session from their home. I have clients who are in-person, scheduling when I am not in office, and Telehealth clients scheduling when I need to be available for my in-person sessions. Surely, others deal not only with this but also providing services at multiple locations. There needs to be a field in Staff Availability in the Appointments module to specify what type of service is available for a block of time. Please consider this enhancement request to the Client Portal and Appointments module.
We have noticed that since the update this weekend we need to refresh our screen to see any changes. After making an appointment or changing an appointment (cancel, check in arrival). Do we know if this is going to get corrected?
Is it possible to have the appointment reminders sent to multiple recipients? A client wants their reminder messages to also be sent to their parent/ride so everyone is on the same page but I'm not sure if the system allows it.
We've gotten several phone calls from inactive clients (haven't been seen in years!), that they are receiving text or email reminders about appointments that do not exist! This happened a few months back too, but I thought the issue had been resolved.
Customer support service by UserEcho