Curious if any other prescribers are having issues with the registration process for NewCrop? We are running into issues with the Twilio Authy App, on an iPhone we get all the way to the very end of the registration and are entering in the code to complete registration and it times out and states that it failed. On an Android when receiving the SMS message or phone call to get a verification code to set up the screen to enter the code disappears and goes directly to add an account. This has happened to every single one of our prescribers and we have 5 of them. I have responded to the NewCrop registration ticket with no response from Procentive at this time. Any information that can be provided would be appreciated.
Just a notice to our Dr. First users:
Dr. First is performing scheduled system maintenance on Saturday October 31st, 2020 from 11:59 PM ET to Sunday November 1st, 2020 4:00 AM ET. During this maintenance period Dr. First will be switching over production environment traffic to a secondary site.
You shouldn't see any interruptions but we wanted to make you aware of the maintenance.
Please see our Live Updates page for more information.
We are wondering if anyone has perfected the use and workflow of medication management forms (ideally for the prescribing and documentation of psychiatric medications), who would be willing to consult with us on our forms? We have some user/prescriber specific questions and would love to be able to ask another user/prescriber about their process.
if so, let me know what the best/preferred method of contact is.
We are aware the we currently do not have access to the Medication Module. We have spoken to Dr First & they are experiencing an outage. They were not able to provide an estimated time for when this will be resolved but did assure us that this is their engineers' top priority. We will post here once this issue has been resolved.
Thank you for your patience.
Dr First has resolved this issue. If you have any questions please submit a ticket to Procentive Customer Support.
Onboarding and Implementation Team Manager
Dr First has reported that they are experiencing intermittent connectivity problems.
I have test a few databases and was able to access the module, although I am currently waiting for a resolution message from them and will report back here when it arrives.
Here is the response we received from Dr. First this evening regarding this matter:
"Dear Valued Customer,
The connectivity issues we experienced today have been resolved at this time. All prescriptions delayed during this episode have been delivered. All new prescriptions are processing normally at this time.
Our teams will be monitoring our network throughout the weekend. If you have any questions, please contact the DrFirst Support Team at (866) 263-6512 or by emailing email@example.com.
Thank you for your patience as we worked to resolve this issue. We apologize for the inconvenience.
The DrFirst Team"
Customer support service by UserEcho