0
Fixed

KNOWN ISSUE: e-Prescribing Module: Connectivity Problems

Pat Stream (Director of Customer Success) 3 years ago in e-Prescribing updated 3 years ago 1

Dr First has reported that they are experiencing intermittent connectivity problems.


I have test a few databases and was able to access the module, although I am currently waiting for a resolution message from them and will report back here when it arrives.

Answer

Answer
Fixed

Here is the response we received from Dr. First this evening regarding this matter:


"Dear Valued Customer,


The connectivity issues we experienced today have been resolved at this time. All prescriptions delayed during this episode have been delivered. All new prescriptions are processing normally at this time.

Our teams will be monitoring our network throughout the weekend. If you have any questions, please contact the DrFirst Support Team at (866) 263-6512 or by emailing customercare@drfirst.com.

Thank you for your patience as we worked to resolve this issue. We apologize for the inconvenience.


The DrFirst Team"

Answer
Fixed

Here is the response we received from Dr. First this evening regarding this matter:


"Dear Valued Customer,


The connectivity issues we experienced today have been resolved at this time. All prescriptions delayed during this episode have been delivered. All new prescriptions are processing normally at this time.

Our teams will be monitoring our network throughout the weekend. If you have any questions, please contact the DrFirst Support Team at (866) 263-6512 or by emailing customercare@drfirst.com.

Thank you for your patience as we worked to resolve this issue. We apologize for the inconvenience.


The DrFirst Team"