ePrescribing Registration with NewCrop

Kelli Feucht- ACS 2 years ago in e-Prescribing 0

Curious if any other prescribers are having issues with the registration process for NewCrop?  We are running into issues with the Twilio Authy App, on an iPhone we get all the way to the very end of the registration and are entering in the code to complete registration and it times out and states that it failed.  On an Android when receiving the SMS message or phone call to get a verification code to set up the screen to enter the code disappears and goes directly to add an account.  This has happened to every single one of our prescribers and we have 5 of them.  I have responded to the NewCrop registration ticket with no response from Procentive at this time.  Any information that can be provided would be appreciated.