+6

Procentive Slow

Kate Burek 2 lat temu w User Group Help Ostatnio zmodyfikowane przez Sam Wittstruck 2 lat temu 10
+5

Procentive down?

Steph H 9 miesięcy temu w User Group Help Ostatnio zmodyfikowane przez Cindy P 9 miesięcy temu 12

Anyone else unable to open Procentive? When try to login I get an error message that says to contact the help desk w/a specific error code.

+4

Procentive slow?

Jana 6 lat temu w User Group Help Ostatnio zmodyfikowane przez colette kemper 6 lat temu 17

Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?

Odpowiedź
Missy 6 lat temu

Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive.  This has now been resolved.

+4

Procentive slowness

Jana 7 lat temu w User Group Help Ostatnio zmodyfikowane przez Ashley M 7 lat temu 9

Is anyone else experiencing slowness in the system today?


Procentive - is anything going on that is causing slowness?  We've had some 30-60 second load times in the client module.

+3

Community Guidelines

Sara Serier 9 lat temu w User Group Help Ostatnio zmodyfikowane przez Kerri Ono 3 lat temu 1

Procentive's Online Community is a community of real people who collaborate on answers, solutions, and ideas about the products and services they love — and the ones they wish were better. We invite you to make your mark here, but we do have a few rules. For everyone’s sake, we are committed to enforcing these guidelines.

Be your awesome self

People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. Have the courage to be you.

Tell it like it is

We’re into transparency, honesty, and truth. This community is based on the contributions of real people who put their reputations on the line. Be one of them. Ask tough questions and reward the candor of others.

Win friends and influence people

Get noticed! This community is designed for discovery, direct involvement, and personal recognition. Connect with people, talk about what you care about — your passions — in a way that reflects who you are.

Have (good, clean) fun!

We’re cheerleaders for any activity that encourages the spirit of fun, so long as it doesn’t hurt other people. Please, no blonde jokes — or any words or images that come at the expense of others. Be sensitive to other users around you.

Be constructive with your criticism

Foster healthy conversation and debate without ever attacking people personally. Ask yourself the question: Would you say it to their face?

Spread the wealth

Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else’s burning question. This is the substance of an online community. It’s how you give back to the community.

Don’t be naughty

Make sure you have the right to publish any content you post to this community, and don’t violate the privacy of others. It’s okay to rave about the products or services you love, but only if it’s relevant to the conversation. If you’re here to promote your company or internal agendas, your posts are likely to be removed by a moderator.

No trolls!

Troll: “a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.” https://en.wikipedia.org/wiki/Internet_troll

Social Ecosystem

How will you choose to communicate?

Ticket
Chat
Forum post
Specific client example or occurrence
'Quick' questions
Discussion-based
Form fixes
Need urgent resolution
Wanting advice from other clinicians

Unfavorable Environment

If you are unhappy with this online community, please quietly detach/disengage/disconnect/separate and leave the group. Or, submit a ticket with potential changes that would help you favor this environment.

Who is Welcome

Any Procentive users (i.e. if you can log in to Procentive, you belong here). The life of this community is dependent on active participation from Procentive users across all roles and permissions at your agency.



Thank you for considering these rules, which are, themselves, carefully considered. As with any community, it’s up to each of us to create and participate in open conversations that can bring us together — and sometimes tear us apart. Our hope is that by sharing our passions we will grow more passionate, more wily, maybe even a little crazy, but we always pledge to be engaged and open to other voices.


Pat Stream, Customer Success Manager
+2

Any issues with Messaging?

having issues opening Messages and see the contents.  Thoughts?

+2

Procentive Down?

sarah 2 lat temu w User Group Help zaktualizowano 2 lat temu 7

Can't send a ticket on this as we can't log in, currently. Did anyone else lose communication with Procentive? 2/21/2023 ~10:35 a.m. CST.

+2

Best practices for cell phone usage - in home

Rochelle Garcia 7 lat temu w User Group Help Ostatnio zmodyfikowane przez Ben Simpson 7 lat temu 4

For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice?  Do you provide cell phones for in-home staff?

+1

Withdrawal Management Claims - MA

Heather L. Heim 2 miesięcy temu w User Group Help zaktualizowano 2 miesięcy temu 2

I'm having an extremely difficult time getting a 245F withdrawal management claim to pay when billed out of Procentive to MA - both the treatment code with the room & board and only the room & board after it was billed to a PMAP.  I've spent an extensive amount of time on this in the last two weeks with Procentive and the MHCP provider trainer.  Here's what's happening:


Claims are being denied for units not matching date range (they do) and no DAANES entry (there is).  When I last spoke with the provider trainer, she advised me that our claims are coming into their system as a hospital claim and searching for DRG rates.  Procentive has confirmed that all of my settings are correct and that the claim going out the door all looks correct as well.  They did make one suggestion - I've been including all the dx codes given for a client on the claim and they suggested trying only the primary diagnosis.  I'll run a test claim that way as soon as I have one to run.


I'd love to know if anyone else has experienced this issue, and if not, how are you successfully getting your 245F claims to pay by MA?

+1

Vantage Credit Card Processing

Paula 7 miesięcy temu w User Group Help Ostatnio zmodyfikowane przez sarah 6 miesięcy temu 11