Procentive Slow

Kate Burek 2 years ago in User Group Help updated by Sam Wittstruck 2 years ago 10

Procentive down?

Steph H 4 months ago in User Group Help updated by Cindy P 4 months ago 12

Anyone else unable to open Procentive? When try to login I get an error message that says to contact the help desk w/a specific error code.


Procentive slow?

Jana 5 years ago in User Group Help updated by colette kemper 5 years ago 17

Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?

Missy 5 years ago

Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive.  This has now been resolved.


Procentive slowness

Jana 7 years ago in User Group Help updated by Ashley M 6 years ago 9

Is anyone else experiencing slowness in the system today?

Procentive - is anything going on that is causing slowness?  We've had some 30-60 second load times in the client module.


Community Guidelines

Sara Serier 9 years ago in User Group Help updated by Kerri Ono 2 years ago 1

Procentive's Online Community is a community of real people who collaborate on answers, solutions, and ideas about the products and services they love — and the ones they wish were better. We invite you to make your mark here, but we do have a few rules. For everyone’s sake, we are committed to enforcing these guidelines.

Be your awesome self

People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. Have the courage to be you.

Tell it like it is

We’re into transparency, honesty, and truth. This community is based on the contributions of real people who put their reputations on the line. Be one of them. Ask tough questions and reward the candor of others.

Win friends and influence people

Get noticed! This community is designed for discovery, direct involvement, and personal recognition. Connect with people, talk about what you care about — your passions — in a way that reflects who you are.

Have (good, clean) fun!

We’re cheerleaders for any activity that encourages the spirit of fun, so long as it doesn’t hurt other people. Please, no blonde jokes — or any words or images that come at the expense of others. Be sensitive to other users around you.

Be constructive with your criticism

Foster healthy conversation and debate without ever attacking people personally. Ask yourself the question: Would you say it to their face?

Spread the wealth

Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else’s burning question. This is the substance of an online community. It’s how you give back to the community.

Don’t be naughty

Make sure you have the right to publish any content you post to this community, and don’t violate the privacy of others. It’s okay to rave about the products or services you love, but only if it’s relevant to the conversation. If you’re here to promote your company or internal agendas, your posts are likely to be removed by a moderator.

No trolls!

Troll: “a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.” https://en.wikipedia.org/wiki/Internet_troll

Social Ecosystem

How will you choose to communicate?

Forum post
Specific client example or occurrence
'Quick' questions
Form fixes
Need urgent resolution
Wanting advice from other clinicians

Unfavorable Environment

If you are unhappy with this online community, please quietly detach/disengage/disconnect/separate and leave the group. Or, submit a ticket with potential changes that would help you favor this environment.

Who is Welcome

Any Procentive users (i.e. if you can log in to Procentive, you belong here). The life of this community is dependent on active participation from Procentive users across all roles and permissions at your agency.

Thank you for considering these rules, which are, themselves, carefully considered. As with any community, it’s up to each of us to create and participate in open conversations that can bring us together — and sometimes tear us apart. Our hope is that by sharing our passions we will grow more passionate, more wily, maybe even a little crazy, but we always pledge to be engaged and open to other voices.

Pat Stream, Customer Success Manager

Any issues with Messaging?

having issues opening Messages and see the contents.  Thoughts?


Procentive Down?

sarah 1 year ago in User Group Help updated 1 year ago 7

Can't send a ticket on this as we can't log in, currently. Did anyone else lose communication with Procentive? 2/21/2023 ~10:35 a.m. CST.


Best practices for cell phone usage - in home

Rochelle Garcia 7 years ago in User Group Help updated by Ben Simpson 7 years ago 4

For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice?  Do you provide cell phones for in-home staff?


Vantage Credit Card Processing

Paula 2 months ago in User Group Help updated by sarah 3 weeks ago 11


Jill Benson 2 years ago in User Group Help 0

We are having difficulty recently getting S9480 reimbursed from Medica.  We have billed it with a revenue code in the past and have gotten reimbursement but then we also get denials - we have also billed it as a "group"  Anyone having similar problems with Medica/UHC and the S9480 group code?