Procentive slow?

Jana Judisch 1 year ago in User Group Help updated by colette.kemper 1 year ago 17

Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?


Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive.  This has now been resolved.


Procentive slowness

Jana Judisch 3 years ago in User Group Help updated by Ashley Morschen (Project Coordinator) 2 years ago 9

Is anyone else experiencing slowness in the system today?

Procentive - is anything going on that is causing slowness?  We've had some 30-60 second load times in the client module.


Community Guidelines

Sara Serier 5 years ago in User Group Help updated by jparker 2 years ago 0

Procentive's Online Community is a community of real people who collaborate on answers, solutions, and ideas about the products and services they love — and the ones they wish were better. We invite you to make your mark here, but we do have a few rules. For everyone’s sake, we are committed to enforcing these guidelines.

Be your awesome self

People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. Have the courage to be you.

Tell it like it is

We’re into transparency, honesty, and truth. This community is based on the contributions of real people who put their reputations on the line. Be one of them. Ask tough questions and reward the candor of others.

Win friends and influence people

Get noticed! This community is designed for discovery, direct involvement, and personal recognition. Connect with people, talk about what you care about — your passions — in a way that reflects who you are.

Have (good, clean) fun!

We’re cheerleaders for any activity that encourages the spirit of fun, so long as it doesn’t hurt other people. Please, no blonde jokes — or any words or images that come at the expense of others. Be sensitive to other users around you.

Be constructive with your criticism

Foster healthy conversation and debate without ever attacking people personally. Ask yourself the question: Would you say it to their face?

Spread the wealth

Make the community a richer place by sharing your experience and insight. You may have the perfect answer to someone else’s burning question. This is the substance of an online community. It’s how you give back to the community.

Don’t be naughty

Make sure you have the right to publish any content you post to this community, and don’t violate the privacy of others. It’s okay to rave about the products or services you love, but only if it’s relevant to the conversation. If you’re here to promote your company or internal agendas, your posts are likely to be removed by a moderator.

No trolls!

Troll: “a person who sows discord on the Internet by starting arguments or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the deliberate intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.” https://en.wikipedia.org/wiki/Internet_troll

Social Ecosystem

How will you choose to communicate?

Forum post
Specific client example or occurrence
'Quick' questions
Form fixes
Need urgent resolution
Wanting advice from other clinicians

Unfavorable Environment

If you are unhappy with this online community, please quietly detach/disengage/disconnect/separate and leave the group. Or, submit a ticket with potential changes that would help you favor this environment.

Who is Welcome

Any Procentive users (i.e. if you can log in to Procentive, you belong here). The life of this community is dependent on active participation from Procentive users across all roles and permissions at your agency.

Thank you for considering these rules, which are, themselves, carefully considered. As with any community, it’s up to each of us to create and participate in open conversations that can bring us together — and sometimes tear us apart. Our hope is that by sharing our passions we will grow more passionate, more wily, maybe even a little crazy, but we always pledge to be engaged and open to other voices.

Pat Stream, Customer Success Manager

Best practices for cell phone usage - in home

Rochelle Garcia 3 years ago in User Group Help updated by Ben Simpson 3 years ago 4

For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice?  Do you provide cell phones for in-home staff?


Summoning devices for assisted living/nursing home facilities?

Jonathan Beulke 2 years ago in User Group Help 0

One of our facilities has been relicensed with 24hr Customized Living, and part of the requirement is for all clients to have a summoning device on them, in the event they need staff assistance due to a fall, health issues, etc.  Does anyone have any recommendations on a call/summoning system that is reliable?

I'm finding some options that are either extremely expensive or cheap and appear to not be very durable/reliable.  If anyone has any input, we would greatly appreciate it.



Procentive Extremely Delayed and Slow

Jennifer 3 years ago in User Group Help updated by Pat Stream (Director of Customer Success) 3 years ago 10

is this happening for anyone else?


EMDR Billing

Kim Wick 4 weeks ago in User Group Help 0

Does anyone know of a way to bill for specialized sessions such as an EMDR session or TFCBT session?  


Procentive responsiveness to tickets

Kim Ross 2 months ago in User Group Help updated by sarah 2 months ago 2

Newly Licensed Clinicians-Credentialing procedures

Rochelle Garcia 5 months ago in User Group Help updated by Mark Cornell 5 months ago 5


I was wondering if anyone would be open to sharing what their policy/procedures are when a practitioner transitions to be becoming licensed and needs to start their credentialing applications.  For example, do you have a conversation with them about how the process works and its the expectation that they complete the applications on their own or do you have a packet of information/steps for them to follow. 

My goal is to have some type of process written but I dont want to do every step for them either so im looking for ideas on how other agencies/clinics handle this.  I know some places may have a designated person for this but Im a 1 man band over here so anything would help.