Is anyone else experiencing substantial slowness with Procentive loading different screens/modules?
Thank you for sharing your concerns. The trouble this morning was due to a large query that was initiated multiple times causing a slowdown across Procentive. This has now been resolved.
Is anyone else experiencing slowness in the system today?
Procentive - is anything going on that is causing slowness? We've had some 30-60 second load times in the client module.
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|Specific client example or occurrence||'Quick' questions||Discussion-based|
|Form fixes||Need urgent resolution||Wanting advice from other clinicians|
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Pat Stream, Customer Success Manager
For agencies that are doing in-home and/or community work, does your in-home staff give clients their phone number or do they use a service like Google Voice? Do you provide cell phones for in-home staff?
One of our facilities has been relicensed with 24hr Customized Living, and part of the requirement is for all clients to have a summoning device on them, in the event they need staff assistance due to a fall, health issues, etc. Does anyone have any recommendations on a call/summoning system that is reliable?
I'm finding some options that are either extremely expensive or cheap and appear to not be very durable/reliable. If anyone has any input, we would greatly appreciate it.
Has anyone successfully billed Family Psychoeducation H2027 (with it's various modifiers)? If so, what payers have reimbursed or denied claims?
This started yesterday and is an intermittent issue since. I was able to finally log in around noon yesterday after 2+ hours of trying various solutions. Was able to log in this morning for about 2.5 hours and now I've been kicked off again with the message the server cannot be found. This happens across all three browsers I use, firefox, chrome, and edge as well as a laptop on wifi and a hardwired desktop computer. I suspect it has something to do with the security certificate Procentive is using being out of date or not secure.
Our clinic has been getting more clients who have worker’s compensation and with the limited experience we have we know we spend quite a bit admin time trying to obtain info of where to send claims and what to send plus it’s sometimes difficult to get payment. We have a couple questions:
1. can you collect money up front from the client in case WC doesn’t pay or is there a rule in workmen’s comp about this?
2. can you bill the insurance and not use workmen’s comp or is their a rule against this?
Does anyone had links to resources about WC billing?
Thanks in advance
Customer support service by UserEcho