is this happening for anyone else?

First I'd like to say I am trying to keep an open mind and am all in favor of change, if it make sense and is actually more efficient.

I'm wondering how the new claims system is working for others? Are you also seeing a delay in response times?

I am struggling with generating a claim and no longer being able to link it to a page. It would be useful if the ticketing system continued to exist but they filtered it into claims for us. I find it challenging to generate a claim, copy and paste information from Procentive and hope you have it all going between two systems and then when you do receive an update, you have to go back into Procentive to hunt and search for where you were needing assistance. I am not overly fond of the feed system and entering in a comment as you are unable to minimize the comment box to read other comments. I usually have to prep my comment in a word document to ensure I am capturing all I need from the claim and then copy and paste into it. Not a very good use of time or ease of use of the product.

I am trying to understand how this new system is advantageous to us as customers when we have to log into yet another portal/website, no longer having access directly to page issues in Procentive and delays in response times. I'm not sold that this is a more useful and better system.

Wondering what others think of it and if you are loving it, please share any tips or useful things you are experiencing please.

Here are a Few Helpful Tips and Reminders

• The Community Portal is live! Portal invites have been sent out to create your username and password. *If you do not see the email from support@therapybrands.com, please check your spam or junk folder. If it is not in your spam folder, please contact support by clicking Contact Us on support.therapybrands.com and submitting a case (ticket).
• Following the link that was sent will allow you to set a password for the Community Portal and grant you access to your new account. Make sure you save your password so that you can easily access the Community Portal in the future!
• Once your password has been created, please log-in to the Portal at support.therapybrands.com prior to submitting a case.

Please also check your spam or junk folder for any case responses. Once you mark the sender as a "known sender," these should no longer feed into the spam or junk folders.

We have sent several tickets over the past few weeks that don't look like they normally do and haven't been assigned to anyone at Procentive. Usually we get a response fairly quickly with tickets.

I tried to ask what was going on through chat, however, those of us at our agency who have access to chat no longer have that as an option (unless it has changed how to send a chat?)

Is anyone else having this issue? Is there a number or an email of someone at Procentive we can directly talk to? I'm not finding one.

This page isn’t working

app.procentive.com is currently unable to handle this request.

HTTP ERROR 503

Anyone else not able to log in?

Is anyone missing their commercial BCBS ERAs from this week?  We usually see ours on Monday or Tuesday and have not seen one yet this week.

Is there a notification that goes out when servers will be taken down or are down.  I am trying to finish up some billings this Thursday evening and when trying to sign in get message this server is down, click here for different server.   I receive the same message the server is down with each attempt of click for a server.