

Client Portal- Ability to specify service location
There is no way to indicate to a client using the Client Portal if their therapist is offering an in-person session at the office, or a telehealth session from their home. I have clients who are in-person, scheduling when I am not in office, and Telehealth clients scheduling when I need to be available for my in-person sessions. Surely, others deal not only with this but also providing services at multiple locations. There needs to be a field in Staff Availability in the Appointments module to specify what type of service is available for a block of time. Please consider this enhancement request to the Client Portal and Appointments module.

set default appointment view
Is there a way to change the default appointment view from 1 to 5 days? If I could save a click, I'd love to.

Update glitches
We have noticed that since the update this weekend we need to refresh our screen to see any changes. After making an appointment or changing an appointment (cancel, check in arrival). Do we know if this is going to get corrected?

last check for client arrivals
This just started showing up and we are wondering if there is a way to disable it.

Appointments to Google Calendar?
Can Procentive appointments be automatically linked/added to a Goggle Calendar?

Multiple Appointment reminders
Is it possible to have the appointment reminders sent to multiple recipients? A client wants their reminder messages to also be sent to their parent/ride so everyone is on the same page but I'm not sure if the system allows it.

New Appointment Notification
Is there a way for Procentive to send a notification to STAFF when a new appointment is added to their schedule??

issue with appt info panel after last nights update
This morning we realized that the info panel on the right side of the appointment module no longer populated client info when you click on an appointment. This was not happening yesterday so I assume last night's update caused the issue?

Thank you for reporting this issue!
To help resolve the issue, please have each staff follow these steps:
- Login to Procentive
- Select Appointments Module
- Click "Configure" link found in the sidebar under the miniature calendar
- Select the "Options" tab
- Uncheck "My Tasks Due"
- Save
- Refresh the Appointments Module page
We’re also working on this internally to ensure it’s addressed appropriately and doesn’t recur. Your experience is important to us, and we’re committed to maintaining the reliability of our services.
If you have any additional questions or concerns, you can reach out to our support team directly via the Ensora Health Support Hub.
Thanks,
Holly Byrnes
Customer Support Manager
Customer support service by UserEcho