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Appointment Reminders?

Paula 6 months ago in Appointments Module updated by Betsie F. 6 months ago 1

We have had several clients in the last couple days not receive their usual text reminders and it seems like it's not a coincidence. All of them so far usually receive their reminders 24 hrs in advance, and had appointments scheduled way ahead of time but received nothing. Is anyone else having appointment reminder issues?

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We are also receiving many phone calls from clients asking why they haven't received the text notifications they usually get.  Looking into those clients individually, it appears they are still signed up for reminder messages, so that's not a problem.