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Statement Notification Email

Samantha Pillow 7 months ago in Settings Module updated by Paula 7 months ago 1

Is there a way to set up in Procentive to where when a client receives the email notification that there is a statement available, that we can add in our Clinic name so that they know where it is coming from? I have had several client's reach out or ignore the email because they do not remember that Procentive is our EHR. 

I understand what you are asking and it does make sense, but including a clinic name may be a HIPAA violation, in protecting the privacy of patients.  Unless you are sending to an encrypted email??  Just my thoughts.