Bugs
0
Fixed
Credit Card Payments Going to Other Companies
BillingAS 2 months ago
in Accounting/Collections Modules
•
updated by Holly Byrnes (Care Leader) 2 months ago •
4
FYI credit card payments processed in Procentive may be going to other companies bank account that you have no affiliation with. Double check your records and what is in your bank account to make sure they match.
Customer support service by UserEcho
Are you referring to the new system or the old?
I am not sure who all is affected by it, if its just Slyce or if it was a Procentive error that caused. But we use Slyce.
Thank you for reporting the credit card payment issue. Procentive team investigated the problem with internal teams and has rectified the problem in our system as of May 15, 2024. We apologize for any inconveniences this might have caused for our customers, please reach out to Procentive support team if you have any questions or concerns.