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Reminder Scheduled Maintenance: Tonight, July 15th at 11:00 PM EDT
Attention Procentive Customers:
We would like to inform you that Procentive will undergo scheduled maintenance on Tuesday, July 15, 2025 from 11 PM EDT to 2 AM EDT to implement security patching. Procentive will be offline during this time. We recommend saving your work prior to the maintenance window.
To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption.
We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub or call 877-288-5583.
MA denials for missing other plan information
We are consistently getting denials from MA when billed as secondary saying "missing other plan informaition" - specifically when primary is Medicare or a Medicare advantage plan. The COB is correct and have tried adding the svd segment manually, nothing works. Any ideas?
Scheduled Maintenance: Tuesday, July 8th, at 10:00 PM CST
Procentive will undergo scheduled maintenance on Tuesday, July 8th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window.
This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions, please reach out to our support team at Procentive Support
Scheduled Maintenance: Friday, June 20th, at 10:00 PM CDT
Procentive will undergo scheduled maintenance on Friday, June 20th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window.
This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions, please reach out to our support team at Procentive Support
Primary COB not traveling on MA 2ndary claims
The 2ndary claims stopped rejecting.....but now the primary insurance COB isn't travelling on the MA 2ndary claims so MA denies for missing primary COB- when the COB is populated. Ahh!! help
Customer support service by UserEcho
