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3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

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Client portal not emailing

Mary Lou Meyer-Rolfe 12:39 Т.Қ. кеше в Client Portal updated by maryp 3:44 Т.Қ. кеше 3

We are trying to start using the Client portal, we have set up a "test client".   We cannot get the email to the client to go thru.  We are using office 365  Has anybody else ever had this issue?  Setting changes?

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Ticketing Module 04/19/2021

sarah 3 күн бұрын в Procentive News жаңартылды 3 күн бұрын 5

Just wondering if anyone it having trouble with the ticketing module? I do not see anything noted in the Updates, so wanted to reach out to see if I should call Procentive - or if it is system wide I will just wait. 

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New E/M coding criteria for 2021

Kelli Feucht- ACS 1 апта бұрын в Codes/Rates/Diagnosis Modules 0

We do not have professional billers at our organization.  It is required that our providers have an understanding of the codes they are selecting to bill.  With the new changes to the E/M coding we are wondering if we are selecting the E/M level based on Medical Decision Making can we bill both the E/M plus an add on psychotherapy code if the prescriber is providing psychotherapy during the session.  Client is scheduled for 30min appointment the prescriber selects a 99214 based on MDD and provides 20 minutes of psychotherapy can they bill both 99214 and 90833?  Can we bill a 99213 +90833 for a client who is seen for 40 min when selecting the E/M based on MDM? We appreciate any information that may be provided.  

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Workflow definitions - Can we add them just to one account for a trial?

jessica 2 апта бұрын в Workflow Module updated by Sheryl Martin 2 апта бұрын 1

I would like to try to set up Workflow definitions and alerts. Am I able to do that on my account only without it sending alerts to other Procentive accounts on my agency? I was hoping to learn more about the process before introducing it to our entire team. 

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blue plus payment

Katie Staige 2 апта бұрын в Payments/ERA Modules updated by Kim N 2 апта бұрын 1

Is anyone else experiencing a delay on Blue Plus payments being delayed in Procentive? Money is in our account but no ERA... We are typically paid on Wednesdays... 

Thanks!