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3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!


Client portal not emailing

Mary Lou Meyer-Rolfe hace 1 día en Client Portal actualizado por maryp hace 1 día 3

We are trying to start using the Client portal, we have set up a "test client".   We cannot get the email to the client to go thru.  We are using office 365  Has anybody else ever had this issue?  Setting changes?


Ticketing Module 04/19/2021

sarah hace 3 días en Procentive News actualizado hace 3 días 5

Just wondering if anyone it having trouble with the ticketing module? I do not see anything noted in the Updates, so wanted to reach out to see if I should call Procentive - or if it is system wide I will just wait. 


New E/M coding criteria for 2021

We do not have professional billers at our organization.  It is required that our providers have an understanding of the codes they are selecting to bill.  With the new changes to the E/M coding we are wondering if we are selecting the E/M level based on Medical Decision Making can we bill both the E/M plus an add on psychotherapy code if the prescriber is providing psychotherapy during the session.  Client is scheduled for 30min appointment the prescriber selects a 99214 based on MDD and provides 20 minutes of psychotherapy can they bill both 99214 and 90833?  Can we bill a 99213 +90833 for a client who is seen for 40 min when selecting the E/M based on MDM? We appreciate any information that may be provided.  


Workflow definitions - Can we add them just to one account for a trial?

jessica hace 2 semanas en Workflow Module actualizado por Sheryl Martin hace 2 semanas 1

I would like to try to set up Workflow definitions and alerts. Am I able to do that on my account only without it sending alerts to other Procentive accounts on my agency? I was hoping to learn more about the process before introducing it to our entire team. 


blue plus payment

Katie Staige hace 2 semanas en Payments/ERA Modules actualizado por Kim N hace 2 semanas 1

Is anyone else experiencing a delay on Blue Plus payments being delayed in Procentive? Money is in our account but no ERA... We are typically paid on Wednesdays...