We are consistently getting denials from MA when billed as secondary saying "missing other plan informaition" - specifically when primary is Medicare or a Medicare advantage plan.  The COB is correct and have tried adding the svd segment manually, nothing works.  Any ideas?

Hi Everyone,

I am wondering how you all are handling this transition of new Optum payers that have been added so that we can send the U5 modifier with the DQ qualifier for our clinical trainees. Specifically, if you have a clinical trainee and a licensed provider seeing the same client with one of the payers that procentive split so clinical trainee and licensed people are billing different payers in procentive.

Any feedback on this change would be appreciated! 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, September 9th at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

Curious how other Procentive agencies are handling billing?

On Thursday, August 28 at 2:00 p.m. CT, Ensora’s RCM team is hosting a webinar: “A closer look: Why 1 in 4 Procentive agencies use Ensora RCM.”

We’ll walk through why agencies make the switch, what the billing process looks like when working with our team, and the kind of support you can expect from onboarding through long-term success.

If you’ve ever wondered what partnering with an RCM team might look like, this is a chance to hear directly from the people who do it every day.

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This morning we realized that the info panel  on the right side of the appointment module no longer populated client info when you click on an appointment.  This was not happening yesterday so I assume last night's update caused the issue?