Here is a list of things to do now that you are here.

1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.


2. Review Community Guidelines click here


3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

0

Scheduled Maintenance: Wednesday, March 27th at 10:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on March 27th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

0

Hennepin Health payments

Heather L. Heim vor 1 Woche in Payments/ERA Modules aktualisiert vor 1 Woche 4

Curious to know, has anyone with Hennepin Health clients received any "normal" payments from Henn Health with the cyber security issue?  The last two weeks, our payments were a super small fraction of what they normally are, and it doesn't look like we're getting a payment at all this week.

+2
Fixed

Known Issue: Error When Logging in or Accessing Procentive [RESOLVED 2:05 PM CST 3/12/24]

Holly Byrnes (Care Leader) vor 2 Wochen in Procentive News aktualisiert vor 2 Wochen 2

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are receiving an error when trying to access Procentive or having trouble logging in. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

Antwort

UPDATE:

This issue has been resolved.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.

+5

Procentive down?

Steph H vor 2 Wochen in User Group Help aktualisiert von Cindy P vor 2 Wochen 12

Anyone else unable to open Procentive? When try to login I get an error message that says to contact the help desk w/a specific error code.

+3
Fixed

KNOWN ISSUES -- Procentive is down -- RESOLVED

Kevin Holmes vor 7 Jahren in Known Issues aktualisiert von Cindy P vor 2 Wochen 19

Procentive servers are down right now. We are working to resolve the issue ASAP and will update this post once we have more information.