Here is a list of things to do now that you are here.

1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.


2. Review Community Guidelines click here


3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

0

Scheduled Maintenance: Thursday, June 12th, at 10:00 PM CDT

We would like to inform you that we will be conducting maintenance on our systems, tonight, Thursday, June 12th at 10:00 PM CDT/11:00 PM EDT. We expect downtime to be minimal.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Ensora Health Customer Portal, Home.

0

Location of Therapist??

Paula vor 3 Wochen in Billing/Electronic Modules aktualisiert vor 3 Wochen 1
-2

Missing SVD Rejections

ejallo vor 3 Monaten in Billing/Electronic Modules aktualisiert von carrie vor 1 Monat 9

All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

+1

Electronic Rejections for Unbalanced COB- when the COB is balanced

s beaulieu vor 1 Monat in Billing/Electronic Modules aktualisiert vor 1 Monat 4

Suddenly most of my Secondary clams are rejected for Unbalanced COB. But the COBS are balanced. I heard through one clinic this is a known issue-but can't find anything about it here. Please post this as a known issue so we can be udpated. This is quite a big issue that we can't bill to secondary insurances anymore. Thank you! 

0

Time Module slowness

kajohnson vor 1 Monat in Time Module aktualisiert vor 1 Monat 4

Is anyone else experiencing slowness in the Time Module?  Within the last hour or so, it has been difficult to impossible to use due to slow click response.