Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Scheduled Maintenance: Friday, June 20th, at 10:00 PM CDT
Procentive will undergo scheduled maintenance on Friday, June 20th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window.
This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions, please reach out to our support team at Procentive Support
Primary COB not traveling on MA 2ndary claims
The 2ndary claims stopped rejecting.....but now the primary insurance COB isn't travelling on the MA 2ndary claims so MA denies for missing primary COB- when the COB is populated. Ahh!! help
Billing module, Payer summary
When submitting claims in the billing module, the insurances (primary and secondary) are no longer listed in the payer summary column. I'm trying to submit secondary claims, and when I open the individual insurance, there is nothing in the payer summary so I have to look at each individual line to make sure the EOB information is included for the primary insurance. When did this change? Does anyone else have this issue?
Paperwork Kiosking
Hell - over the last several weeks we have had a handful of clients unable to sign their PW via their computer. Either they cannot open it or it does not save for them. These are typcially gmail or yahoo email accounts. Anyone experiencing similiar issues with paperwork unable to be submitted?
Scheduled Maintenance: Thursday, June 12th, at 10:00 PM CDT
We would like to inform you that we will be conducting maintenance on our systems, tonight, Thursday, June 12th at 10:00 PM CDT/11:00 PM EDT. We expect downtime to be minimal.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Ensora Health Customer Portal, Home.
Customer support service by UserEcho
