Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Missing SVD Rejections
All my secondary claims are rejecting for missing the SVD amount. When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.
Is this happening to anyone else? How can we get Procentive to change this back to the way it was? With the number of secondary claims we file, this will add a considerable amount of time each day.
Receiver Entity code rejections! Need some help
Billing Veterans Affairs Community Care - all claims are being rejected for the following: This code requires use of an Entity
Code. Entity: Receiver
No idea how to correct this - ideas or anyone found a solution?
Scheduled Maintenance: Tuesday, March 25th at 10:00 PM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, March 25th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Customer support service by UserEcho
