When submitting claims in the billing module, the insurances (primary and secondary) are no longer listed in the payer summary column. I'm trying to submit secondary claims, and when I open the individual insurance, there is nothing in the payer summary so I have to look at each individual line to make sure the EOB information is included for the primary insurance. When did this change? Does anyone else have this issue?

Hell - over the last several weeks we have had a handful of clients unable to sign their PW via their computer.  Either they cannot open it or it does not save for them.  These are typcially gmail or yahoo email accounts.  Anyone experiencing similiar issues with paperwork unable to be submitted?

We would like to inform you that we will be conducting maintenance on our systems, tonight, Thursday, June 12th at 10:00 PM CDT/11:00 PM EDT. We expect downtime to be minimal.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Ensora Health Customer Portal, Home.

All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.