Here is a list of things to do now that you are here.

1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.


2. Review Community Guidelines click here


3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

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Scheduled Maintenance: Wednesday, May 29th at 10:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 29th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

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Upcoming Holiday: Closed on Monday, May 27th for Memorial Day

Attention Procentive Customers:

We will be closed on Monday, May 27th for Memorial Day.

All support requests received on Monday will be prioritized and worked on when we return on Tuesday, May 28th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

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Issue with Procentive Submitter listed on Blue Plus Medicaid claims rejected by Availity

Has anyone run across this:   All of my Residential SUD Claims started rejecting.  This is the error I receive: 

rror Initiator: HIPAA Message Type: R
Error Code: 0x3938be0
Error Message: Segment HI (Value Information) is used. New instance of segment H
I should not be used when previous one has not been filled out. Segment HI is defined in
the guideline at position 2310. Invalid data: HI*BE:24:::82260

I have changed nothing and received payments previously.   I called Availity and was told it had something to do with Procentive and how they were submitting the submitter.   I submitted a ticket to Procentive and have been waiting for this to be resolved. 

Anyone else run into something like this and if so what options might I have.   Thanks.

+1

Vantage Credit Card Processing

Paula 2 week geleden in User Group Help bijgewerkt 2 week geleden 4
0
Fixed

Credit Card Payments Going to Other Companies

BillingAS 2 week geleden in Accounting/Collections Modules bijgewerkt door Holly Byrnes (Care Leader) 2 week geleden 4

FYI credit card payments processed in Procentive may be going to other companies bank account that you have no affiliation with. Double check your records and what is in your bank account to make sure they match.