Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab and updated are not saving correctly. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 4th at 10:00 PM EST/9:00 PM CST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Having an issue with my Time Module location dropdown when adding a group/service, it's not matching my actual locations in the Location Module. Shouldn't it? If not, how can I make a change to that dropdown? 

According to MN DHS Telehealth still includes telephonic (telephone/audio-only) services until July 1, 2023.  Many of our clinic therapists use telephonic services for their clients, who live in rural areas, especially those that do not have internet or may have an unstable internet signal.  It is hard to believe that telephone services would no longer be billable, due to the mental health crisis that our communities are still in.  Does anyone know anything more about this?  Is anyone else concerned about the end date?

This has been resolved as of 10:40 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab are not appearing. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.