Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Scheduled Maintenance: Wednesday, September 25th at 10:00 PM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems on September 25th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.
SCHA Outpatient Bill Type
SCHA just started processing claims this week and denying claims that end with a bill type of 1 if the the patient status is not discharged. Procentive has all of our outpatient claims processed as 0891. It sounds like we can change it in Procentive that the bill type always ends in 1, 2, 3, or 4. I am thinking of having them all process as ending in 3 so the majority of claims get paid. But am still contemplating the best way around this situation that is the least labor intensive so am looking for ideas on what others are doing.
SCHA states they are still looking into this and they were not aware of the change either but have been getting calls from other providers about this. They believe is may be a CMS edit that they are following. Has anyone else gotten any other feedback from SCHA or Procentive about this? Is any one seeing other payers implement this new change that I should be aware of?
Known Issue: Faxing Error
Attention Procentive Customers:
We are aware that users are receiving an error when trying to send out faxes.
Our teams are working to connect with Faxage to determine when service will be restored.
We will provide an update as soon as we receive updated information.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.
Attention Procentive Customers:
Faxage has confirmed their systems are now fully operational.
Agencies will need to resend any faxes that were sent during the outage that received an error.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.
How to search claims???
Does anyone know how to search for a specific claim with just the claim ID number. The claim number usually starts with PR11.... I received a list of take backs from UCare with no information but the claim ID and amount. I was hoping I would be able to search in the ERA module but only the batch ID numbers are listed, not the individual claim.
Servicio de atención al cliente por UserEcho
