Here is a list of things to do now that you are here.

1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.


2. Review Community Guidelines click here


3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!

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90 Degree Benefits

Nicole 4 days ago in Billing/Electronic Modules 0

Are any of you billing 90 Degree Benefits for your clients? On the 90 Degree website it says "If you send EDI claims to Change Healthcare, please update the platform to Optum Healthcare." We reached out to Procentive who told us they only use Availity for electronic submissions and there is not an option to use a different clearing house. What are others doing in this situation? It seems to me like we shouldn't have to submit paper claims. 

+1

Vantage Credit Card Processing

Paula 1 month ago in User Group Help updated by sarah 4 days ago 11
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Scheduled Maintenance: Wednesday, June 26th at 10:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 26th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

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Vantage Users - Card Swipes

For those Procentive users that switched to Vantage, do any of you use Card Swipes by chance?  If you do, are you having any issues with them not pulling in the correct information?   

We were informed by Procentive that any generic card swipe would work and we used them with CMS with no issues.  But now that we switched to Vantage and use the card swipes, it pulls in the cc number but puts symbols in the front of the number and then cuts off the end of the number because of the symbols being entered at the beginning.  It also does not pull the expiration date or security code in.  

So just wondering if others are having this same issue, or if it is just something on our end for some reason.  We have a ticket in to Procentive about it but no resolution yet from them either. 

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Fixed

Known Issue: Delays within the ePrescribe Module [RESOLVED]

Holly Byrnes (Care Leader) 2 weeks ago in Known Issues updated 2 weeks ago 2

UPDATE:

Attention Procentive Customers:

We believe this issue has been resolved.

If you are experiencing any continued issues with the ePrescribe module, please reach out to our support team via the Therapy Brands Community Portal.

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Attention Procentive Customers:

Customers that utilize the NewCrop ePrescribing module may be experiencing delays.

Our team is working to resolve this as quickly as possible.

For more updates and to subscribe for future updates, please refer to the NewCrop status page:

NewCrop Status Page

We will provide another update once resolved.

If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.