Here is a list of things to do now that you are here.

1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.

2. Review Community Guidelines click here

3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!


Medicare Claim Rejections

FYI, I recently had some NGS/Medicare claims reject in the Electronic Module. In case anyone else has run into this, it's because as of 1/1/2020 NGS/Medicare will reject any claim using the old member ID #'s (social security #). 

Thanks, Sara


Cyber Notice: Emergency Directive to Mitigate Windows Vulnerabilities

Health Care is always a highest target, please highly consider this message from the Federal HHS Office of Civil Rights. Patches will be required as it is currently a big vulnerability and we want you all to be protected.  Here is the information we are passing on to you:

January 15, 2020

Cyber Notice: Emergency Directive to Mitigate Windows Vulnerabilities

OCR is sharing the following update from the HHS Critical Infrastructure Protection Public-Private Partnership

Healthcare and Public Health Sector

Emergency Directive to Mitigate Windows Vulnerabilities

Update #1

January 14, 2020

This email has been prepared by the HHS ASPR Division of Critical Infrastructure Protection (CIP).

If you observe or experience any impacts to critical infrastructure due to the incident, or have a request for information, please email us at

The purpose of this bulletin is to notify you of a number vulnerabilities identified in Microsoft Windows operating systems which if not addressed, pose significant threat to the environment. On January 14, 2020, Microsoft released a software patch to mitigate these vulnerabilities in supported Windows operating systems. Subsequently, The Cybersecurity and Infrastructure Security Agency (CISA) released an Emergency Directive and Activity Alert addressing critical vulnerabilities affecting Windows CryptoAPI and Windows Remote Desktop Protocol (RDP) server and client. Some of the vulnerabilities could enable a remote attacker to decrypt, modify, or inject data on user connections DHS has determined that these vulnerabilities pose an unacceptable risk to the Federal enterprise and as a result has issued an emergency directives to all Federal agencies to patch their environment immediately. Due to the seriousness of these vulnerabilities, ASPR CIP strongly recommends that all HPH entities also consider patching their environment as soon as possible. This recommendation is based on the likelihood of the vulnerabilities being weaponized, combined with the widespread use of the affected software across the sector and high potential for a compromise of integrity and confidentiality of information.

Upcoming CISA Call and Additional Resources

The Cybersecurity and Infrastructure Security Agency (CISA) has scheduled a call for Wednesday 1/15 at 2:15 PM ET. This call is targeted at Chief Information Officers/Chief Information Security Officers. Sector Coordinating Councils/Information Sharing Analysis Centers etc.

Additionally, the following resources can be used for more information:


Problems with Appointments Module

Shondell 1 day ago in Appointments Module updated by Amanda Kaufmann (Customer Success Manager) 1 day ago 3

We have been having problems for 3 days with the appointment module.  When you schedule an appointment it does not show up.  You have to go out of Procentive and come back in for it to refresh.  Anyone else having this issue?


Update glitches

Abarnes 2 days ago in Appointments Module updated by Sheryl Martin 2 days ago 1

We have noticed that since the update this weekend we need to refresh our screen to see any changes. After making an appointment or changing an appointment (cancel, check in arrival). Do we know if this is going to get corrected?


initial eval MH and med management

Valerie1 8 months ago in Industry News/Discussion updated by Susan Davis LICSW 1 week ago 2


I have BCBS claims that are denying for the med management initial eval due to the client has been seen for MH already at our clinic.  While it makes some sense that it is a different type of eval, the claims still deny.  Our taxonomy code is single specialty.  My question is, even if we send the claims with a different taxonomy code for that one provider, will it still deny since our clinic taxonomy is single specialty?  The provider wants us to change our taxonomy to multi specialty but we are unwilling to do that much work.  Has anyone had success getting paid for 2 types of evals?