Here is a list of things to do now that you are here.
1. Personalize Your Profile In the upper right-hand corner, click your username and choose "User profile" to complete your name, add a photo ("avatar") and title, and set a Password.
2. Review Community Guidelines click here
3. Post & Participate Present your thoughts & ideas to generate discussion and responses from other Procentive Users!
Upcoming Holiday: Closed on Thursday, October 10th for World Mental Health Day
Attention Procentive Customers:
We will be closed on Thursday, October 10th for World Mental Health Day.
All support requests received on Thursday will be prioritized and worked on when we return on Friday, October 11th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday!
Known Issue: Users unable to select codes when adding time - Resolved
Attention Procentive Users:
Thank you for your patience. The maintenance last night was successful and this issue should now be resolved.
Known Issue: Users unable to select codes when adding time
Attention Procentive Customers:
We are actively investigating an issue where some users are unable to select a service code when adding service lines in the Time Module. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Scheduled Maintenance: Tonight, September 26th at 10:00 PM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems tonight, September 26th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
Customer support service by UserEcho
