Are any other practices having issues with Procentive being down today? I can't get into the ticketing module to send a ticket and the boss is getting anxious. There were a couple frozen pages initially and then it worked for a while. Now it is down completely.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, March 25th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

Procentive will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 PM to 1:00 AM CST to implement important security patching. During this time, Procentive will be offline. We recommend saving your work prior to the maintenance window. 

To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption. 

We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team by submitting a case to Procentive through our Therapy Brands Community Portal.

Thank you in advance for your cooperation and patience!  

Attention Procentive Customers:

We will be conducting routine maintenance Tuesday, March 11th, 2025 at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

Procentive will undergo scheduled maintenance on Tuesday, March 4, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

Attention Procentive Customers:

We are actively investigating an issue where the eMAR module is not able to be reached at this time. Our team is working with ChartMeds to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We will be having an upcoming educational webinar on February 25th at 1:00 PM CST/2:00 PM EST.

To sign up for this upcoming webinar, please use the link below to sign up:

Navigating Payer Changes: Proactive Strategies & Real Examples with Procentive

We hope to see you there!

Attention Procentive Customers:

We will be conducting routine maintenance today, February 12, 2025 at 1:30 PM CST/2:30 PM EST. Users may experience downtime for under a minute within a 30 minute window. 

This maintenance is necessary to ensure all systems are running at optimal performance and to provide you the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have questions or concerns, please contact our Support team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are actively investigating an issue where some users are unable to save some appointments. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, February 11th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.