For those agencies that work directly with the Therapy Brands eRX solution, NewCrop, as a reminder, we will be planning a scheduled maintenance window this weekend to support our NewCrop eRx solution.

The maintenance window will begin at 10 pm EDT on Friday, August 16, 2024. We expect NewCrop eRx to be unavailable until 4 am EDT on Saturday, August 17, 2024.

Please refer to the NewCrop status page for the latest updates: https://status.newcroprx.com/.">https://status.newcroprx.com/.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on August 7th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on July 31st at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

Therapy Brands systems are not impacted by either of the ongoing outages related to Microsoft Windows and the Microsoft Azure Cloud.

Major news outlets report that many Microsoft customers are currently affected by a global outage that started in the early morning hours on Friday, July 19. According to multiple news reports, the outage was caused by CrowdStrike, a security vendor that pushed a faulty update to Microsoft Windows operating system.

Therapy Brands does not use CrowdStrike in our environment. Our Engineering and IT teams have confirmed that there is no outage with Therapy Brands products and our corporate IT environment.

In addition, according to the Wall Street Journal, multiple Microsoft customers were impacted late Thursday night by a Microsoft Azure outage that impacted many cloud services, including Microsoft 365 applications. Therapy Brands was not impacted by this outage.

Please note Therapy Brands customers or business partners might be affected by this outage. Our teams are closely monitoring the situation and will provide additional update as needed.

Attention Procentive Customers:

We will be closed on Thursday, July 4th for Independence Day.

All support requests received on Thursday will be prioritized and worked on when we return on Friday, July 5th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 26th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems tonight on June 12th at 10:00 PM CST/11:00 PM EST. Users may experience a brief interruption but should be able to resume normal activity afterwards.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems tonight on June 11th at 10:00 PM CST/11:00 PM EST. Users may experience a brief interruption but should be able to resume normal activity afterwards.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 30th at 12:00 PM CST/1:00 PM EST. Users may experience a brief interruption but should be able to resume normal activity afterwards.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We have received reports that users are unable to document service lines in the Time Module. Our team is actively investigating this and will provide another update shortly.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.