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Known Issue: Users unable to select codes when adding time

Holly Byrnes (Manager, Customer Support) 2 months ago in Procentive News • updated 2 months ago • 2

Attention Procentive Customers:

We are actively investigating an issue where some users are unable to select a service code when adding service lines in the Time Module. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

LaVonne James 2 months ago

Is there any update on this issue? It is creating a widespread issue for all charting, as I'm sure you're aware. 

Thanks

Holly Byrnes (Manager, Customer Support) 2 months ago

Hello LaVonne,

We will be implementing a fix tonight in our scheduled maintenance.

Users should see this issue resolved after tonight's release.

If you have any further questions, please reach out through our Therapy Brands Community Portal.

Thanks,

Holly Byrnes

Customer Support Manager

Customer support service by UserEcho