All my secondary claims are rejecting for missing the SVD amount.  When I asked Procentive about it, I was told that there was an update that caused this field from auto-populating, and that we needed to manually enter the SVD on each claim.  

Is this happening to anyone else?  How can we get Procentive to change this back to the way it was?  With the number of secondary claims we file, this will add a considerable amount of time each day.

Hello everyone,

We are aware that automated appointment and workflow reminders are currently experiencing issues. We have all our available resources working on resolving this as quickly as possible.  We will update this post once we have more information.

Thank you for your patience.

ProCare Team