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Company Newsletters & Stories

Sara Serier 9 years ago in Industry News/Discussion updated 9 years ago 2

Do you send out company newsletters or updates?


We (Procentive) would love to know what is happening at your company, please add Procentive (or myself) to your mailing/electronic list!


Feel free to share your stories with all of us on the User Community as well!

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Looking for Resources

When you have troubles with claims or trying to figure out how to bill certain services, what are your favorite resources to find answers?

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How are you promoting the Client Portal to Patients?

Alan Olson 9 years ago in Client Portal updated by jmorales 9 years ago 2
Configuring the Client Portal is one thing. Getting clients excited to use it can be another challenge. How are other agencies promoting and encouraging clients to utilize this function? Handouts, flyers, therapist pitch?
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EHR Software

4,400 lives were saved in 2015 thanks to EHR software. We are so thankful to serve the mental health community and care for you as you care for others!


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From articles: 15 Ways Software Gave Back to the World in 2015

http://www.capterra.com/infographics/15-ways-software-gave-back-2015

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Printing Clnical records

Tanya Leither 9 years ago in Clinical Charting Module updated by Kim Ross 8 years ago 13

Is there a way to indicate date range for printing clinical records? We are not yet at the point where we are faxing out of Procentive.

Answer
Pat Stream 9 years ago

Kay - first check your staff permissions to be sure the report is activated for your role. There is definitely a report #2010 but with all reports, each one has to be turned on for specific roles, etc.

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In-Patient PMAP

jmorales 9 years ago in User Group Help 0

Who is responsible for contacting the PMAP's when a child is coming into residential treatment? Back when Ucare was around, which they still kind of are, they told me that it was the county social workers responsibility to contact the PMAP and let them know that they are planning to place with us. The clinicians here then keep up with the clinical reviews following placement. BCBS says that it is usually the facility that will make the contact. I need a straight across answer to give to social workers because I have some giving a push back and not wanting to do it. I am guessing because the hold time with BCBS is 1-2 hours. Thoughts? Please

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Tracking Medication Changes

Sheryl Martin 9 years ago in User Group Help 0

Hello all,

Just wondering if anyone else tracks changes in their client's medications? And if so, what system do you find helpful? TIA!


Sheryl

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KNOWN ISSUES: Automated Appointment Reminders

Caleb Zimmermann 7 years ago in Known Issues updated by Peter 7 years ago 5

Hello everyone,


We are aware that automated appointment and workflow reminders are currently experiencing issues. We have all our available resources working on resolving this as quickly as possible.  We will update this post once we have more information.


Thank you for your patience.


ProCare Team

Answer
Caleb Zimmermann 7 years ago

Good afternoon,


We were able to get the issue resolved, it will take a few hours but notifications and workflow should begin working normally very soon. 


Thank you for your patience as we worked through this issue! 

ProCare Team