0
Fixed

MN MA Eligibility Down

Jessica Sommerfeld (Senior Product Care Consultant) 3 years ago in Known Issues updated by Ashley Morschen (Project Coordinator) 3 years ago 5

We're receiving some time out errors when running eligibility this morning. MN MA is currently working to resolve this error and we'll update this page as soon as we have more information from MN MA. Thanks!

Answer

Answer
Fixed

MN MA has sent the following update, stating that all issues have been resolved:
The system was fully restored yesterday 4/4/17 at approximately 4:53 pm (CDT). We apologize for the inconvenience this caused and thank you for your continued support.


Since MN MA's system is working again you can run eligibility through Procentive as usual.

MN MA has provided us with the following update:

There will still be intermittent interruptions throughout the rest of the today. At 9pm CST, we (DHS) will be bringing our system down for approximately two hours for maintenance.

Fixed

MN MA's system is working again this morning therefore, you can run eligibility as usual through Procentive.

Searching answer

MN MA has provided us with the following update:

Sorry – we are having network issues at this time. We [DHS] do not have an ETA as yet.


We will keep you informed as more information becomes available.

This additional update was received from MN MA:

The system may be intermittently available. Again, our operations team is continuing to consult with network and other personnel on these issues. Thank you!

Answer
Fixed

MN MA has sent the following update, stating that all issues have been resolved:
The system was fully restored yesterday 4/4/17 at approximately 4:53 pm (CDT). We apologize for the inconvenience this caused and thank you for your continued support.


Since MN MA's system is working again you can run eligibility through Procentive as usual.