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Another day, another slowdown

Ben Simpson 8 years ago in Clinical Charting Module updated by Pat Stream 8 years ago 4

Getting many reports from frustrated clinicians that Procentive is extremely slow today.


I have ruled out our network, which is flying.


This is getting to the point that the management team and I are actively looking into alternatives. This ammount of downtime/slowdown time is unacceptable.

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Fixed

KNOWN ISSUES: Missing UHC/UBH ERAs

Ashley M 8 years ago in Known Issues updated 8 years ago 25

We are aware of multiple missing ERAs from United Health Care which is the umbrella that covers multiple payers including United Behavioral Health. A case has been opened with the clearinghouse to address this issue and we will post another update when we have more information.

Answer
Ashley M 8 years ago

Crystal,

This issue has been resolved, per this updated Known Issues post, which is why you are receiving an influx of previously dated ERAs. These are the ERAs we were unable to get from the clearinghouse while the issue was ongoing. You should no longer be missing any ERAs however, if you find that you are please submit a ticket to the Support Desk for further research.

Thank you,

Ashley

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Fixed

KNOWN ISSUES: Ticketing display

Kevin Holmes 8 years ago in Known Issues updated 8 years ago 1

We discovered this morning that when you select to show "all Tickets connected to me" in Ticketing, the system was displaying all tickets for the entire company. We are working to resolve this issue now and should have it fixed soon.

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Fixed

Ticketing Module

Denise Gardner 8 years ago in User Group Help updated by Kevin Holmes 8 years ago 4

When staff are going into the ticketing module, they are getting the entire list of tickets for the agency, not just their's even when they choose the appropriate filter at the top. Is this occurring anywhere else?

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Heads upUCare for Seniors 2017

Tanya Leither 8 years ago in Billing/Electronic Modules updated by crystalp 8 years ago 1

As of this year there is a new requirement for outpatient counseling for UCare for Seniors clients. A prior auth is required for anything other than an intake. This caught us by surprise and the provider newsletter it was featured in was very obscure.

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med management denials with Aetna

crystalp 8 years ago in Billing/Electronic Modules updated 8 years ago 2

Has anyone else experienced consistent denials with Aetna for med mgt codes: ie 99213, 99214, & 99215 for various reasons including no authorization, no referral or provider type cannot bill this procedure? Every time we call to see exactly why it denied, we get different answers. I've spend 1 hour today, trying to get to the bottom of it and I still don't know if I'm clear with what we need. Some reps say the plan needs a PCP referral, another rep says we need pre-auth, pre-cert dept says it's not needed for mental health, some say add modifier 25, etc... help!

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Under review

Procentive is running very slowly. Some staff are seeing display issues (what they just entered not showing up)

NP Support 8 years ago in Procentive News updated by Kevin Holmes 8 years ago 7

Procentive is running very slowly. Some staff are seeing display issues (what they just entered not showing up). I already have a dozen email messages from staff about it at many locations, so we have ruled out a connection issue.

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Purging clinical charts

Tanya Leither 8 years ago in Clinical Charting Module updated 8 years ago 2

Paper charts were easily shredded when the threshold of record keeping was reached. What are folks doing for inactive clients to purge clinical records when the threshold of keeping records occurs?

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Programs and Dataflow

Larissa 8 years ago in Clinical Charting Module 0

Hi -


I have a question about programs. We use MN Waivers and someone could use multiple services under the waiver. We currently have waivers set up as the program, I'm not sure how to go about setting up different "paperwork sets" for each of the services, since each service needs it's own treatment plan and progress note with outcomes set to each service. Has anyone else dealt with something like this? How did you deal with it?


Thanks!

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Fixed

KNOWN ISSUES: Clinical permissions

Kevin Holmes 8 years ago in Known Issues updated by Ashley M 8 years ago 3

We are aware of a problem in clinical permissions that may prevent staff from seeing certain documents that they should normally be able to see. Staff should be able to see their own documents, but may be prevented from seeing documents for other staff. We are working to resolve this issue right now and will update this post as soon as the problem is fixed.

Answer
Ashley M 8 years ago

This is now resolved. If you are still experiencing this issue, please log out and back in.