Hello,
We are looking for a feasible work-around for if users are completing an in-home visit with a client and are unable to access Procentive to have necessary forms signed/completed.
What does your agency currently do? Do you typically reschedule the appointment or have paper forms with the understanding that in order to track the documents correctly they must be added/signed in Procentive at a later date?
Thank you!

I am having problems with Firefox recognizing key strokes when entering clinical documentation. It is NOT something wrong with Firefox because it works well in other areas of Procentive and fine on ALL other websites. Please look into this.

We've been informed that Metropolitan Health Plan / Hennepin Health is in the process of making changes that may affect your claims (see attached info).

MHP and client name issue

What are people using for a relationship code of step child?

Looking for some advice on how to track client contact in order to bill target case management tiered billing system. Does anyone currently use this billing system for their TCM program? This system allows you to bill at a higher rate as long as you have a certain amount of client contact. If you have billing system you are willing to share let me know. For audit purpose we will need to be able to document the client contact(clinical note and or time add??)

The ICD10Data.com site says this about the bereavement Z-code;

• Z63.4 is a billable/specific ICD-10-CM code that can be used to indicate a diagnosis for reimbursement purposes
• That makes me think I CAN bill it. The client's Mental Health benefit detail link(BCBS,Availity) says that marriage counseling(another Z-code) is NOT covered but doesn't mention bereavement counseling.
• Is there some unwritten rule about Z-codes that I don't know about?

Procentive's mirrors are experiencing a delay right now. You may experience blank pages, or a delay in saving. The problem should be resolved soon. Weill update this topic once the delay is resolved.

SCOPE: This know problem effects any customer that sends clinical charting forms through client portal AND the client has declined client portal.

DETAILS: The problem occurs when you invite a client to client portal and send the client clinical charting forms to complete. The client will receive two emails (one to register & one to open their portal to the forms). If the client declines their portal, then the client will not be able to access the forms from the second email. This also means the client will not be able to fill out forms on their own through kiosk in the future.

WHAT SHOULD YOU DO: At this time, you should only be aware of this issue when kiosking forms to clients.

We will provide updates here once we have more information.

Thank you.

Possible issue -- in the client module/payer tab

SCOPE: This problem has only been confirmed for a single Procentive customer, and we have only been able to re-create the problem in the one database. So at this point, we do not know if the problem is widespread or very limited in scope. It is weird enough, however, that we wanted to let folks know about it.

Thank you.