We are still working hard to enhance the overall performance of Procentive for everyone. We are reaching out today to summarize the work we have been doing, and give you an idea of what is yet to come.
First, we continue to make enhancements to a variety of areas in the product in order to improve display times, and eliminate bad queries (searches that have the potential to slow things down). This has led to changes in the way information displays in Time, Clinical/Charting, and Ticketing, for example.
Second, we have added a server (with a solid-state drive) to manage the heavier modules in Procentive. This project is taking longer than anticipated, but we expect it to be live on the system by the end of this current week. The “heavier” modules within Procentive (like Clinical/Charting, Billing, and the Client Module) tend to require more processing power, either due to the number of records within the module, or due to the complex search queries that can be performed within them. The new server will handle these modules separately – making them faster, while preventing them from negatively impacting the rest of the system.
Third, we dedicated a new webserver to handle the traffic for staff at Procentive. This change was made last Thursday night, and it has helped to eliminate any potentially negative impact that Procentive staff might have had on the live site.
Fourth, we are upgrading our current mirror servers and replacing them with new servers, all with solid-state drives. We will begin implementing the new servers early this coming week.
We do apologize to everyone for the added frustration that recent performance issues have caused, and we ask for your continued patience as we put forth efforts to resolve the problem.
If you have further questions, please let us know.
Director of Product Services
Customer support service by UserEcho