0
Fixed

KNOWN ISSUES: Error for Client Groups

Jessica Sommerfeld 7 years ago in Known Issues updated 7 years ago 1

You may receive an error when trying to associate or disassociate a client group within the Client module, Program/Groups tab. We have identified the issue and it should be resolved by Wednesday, January 25th.

Answer
Jessica Sommerfeld 7 years ago

This was resolved as of Wednesday, January 25th. Thank you!

0

Does know any local companies that do credentialing?

Tina B 7 years ago in Industry News/Discussion updated 7 years ago 2
0

Automated Credit Card Payment Processing

Kali 7 years ago in Payments/ERA Modules updated 7 years ago 4

From my understanding, Procentive is currently working on adding an online payment portal for clients to pay their bill online.

This thought may be a whole other animal, but I am wondering if this feature will include being able to pull funds automatically (ACH), without logging into a portal and making a payment?

Thanks!

Answer

Hi Kali - we're super excited to release this long awaited feature, and it includes so much except the ability to do ACH pulls. However, what there will be is a vault feature that will securely store the patient's credit card number so that you (or they) can run it when it's time to process a payment

0
Fixed

KNOWN ISSUES -- Error in Billing with client first and last name

Kevin Holmes 7 years ago in Known Issues updated by Jessica Sommerfeld 7 years ago 1

Procentive is throwing an error when checking claims in the billing module. The error says the client's first name, and last name cannot be empty. This is occurring even though the client's name is entered correctly in the client module. We are working to resolve this problem and will update this post as soon as the issue is resolved.

0
Fixed

KNOWN ISSUES: MN MA Eligibility and Claims Intermittent

Jessica Sommerfeld 7 years ago in Known Issues updated 7 years ago 1

DHS (MN MA) has been having intermittent system issues today, resulting in some claims to come back with "No Response" status' in the Electronic module and eligibility requests to come back with errors. We are working with DHS to determine how long this will be an issue and they're working on resolving it as well.

Answer
Jessica Sommerfeld 7 years ago

DHS has stated that they've resolved both the eligibility and claims errors. You may submit eligibility as needed. Any claims that are listed with a status of "No Response" in the Electronic Module should be reviewed before resending to DHS. Please click on the Batch report link, if there is a 999 file listed at the top with a "(no errors)" then you do not need to resend, however if you do not see a 999 file, please resend the batch/invoice to DHS.

0

Billing for tx plans

kathy 7 years ago in Billing/Electronic Modules updated by Shauna Dall 7 years ago 6

Has anyone started billing for CTSS tx plans, and if so, are MA and PMAPS paying for them?

0

Skills group rate

kathy 7 years ago in Billing/Electronic Modules updated 7 years ago 2

Does anyone know what the MA rate is for group skills?

0
Fixed

KNOWN ISSUES: Eligibility is down for MN MA

Kevin Holmes 7 years ago in Known Issues updated 7 years ago 1

---------- Forwarded message ----------

From: "Fenske, Clark W (MNIT)"
Date: Jan 9, 2017 8:01 AM
Subject: MN Medicaid Real Time Eligibility Connectivity


Real Time Eligibility users,

Our Operations team has informed me that they are having to perform system maintenance this morning and currently impacting Real Time 270/271 application causing Time Out Errors. I am awaiting more information from them and will pass this on when I receive it.


Clark Fenske

Business Analyst | Program Management Division

0
Fixed

KNOWN ISSUES: Explanation of performance issues from earlier today (1/5/2017)

Kevin Holmes 7 years ago in Known Issues updated by Jessica Sommerfeld 7 years ago 1

Hello everyone,


The speed and error issues that customers experienced today, beginning at approximately 9:30 a.m., were caused by a problem with one of our mirroring databases. This resulted in the "Too Many Connections" error that was seen throughout the system. Initial steps to fix the problem were partially effective and resulted in spotty availability until the issue was fully resolved at approximately 12:30 p.m. today.


More specifically, the mirror database encountered a corrupt bit in a log. As a result, it performed a soft re-start and appeared to be functional, but it was not. Our normal checking process was not triggered by these particular circumstances, and so the source of the problem was not immediately clear. Once we identified the real issue, we were able to take the problem-database out of rotation. We are currently performing maintenance on this database.
Now that we've identified the source of the problem, we will be able to alert on it and prevent similar performance issues from occurring in the future.

We again apologize for the inconvenience that these issues have had on you and your staff today. If you have any further questions, please let us know.


Kevin J. Holmes

Director of Product Services

0
Fixed

KNOWN ISSUES: MN MA is having problems with Real-time eligibility

Kevin Holmes 7 years ago in Known Issues updated 7 years ago 4

From: "Newman, Derik (MNIT)"
Date: Jan 3, 2017 7:04 AM
Subject: MN Medicaid: Real Time Eligibility CORE 2 application outage
To:
Cc:



Attention Real Time Eligibility users:

MN Medicaid’s Real Time Eligibility Core 2 application (https://edi.dhs.mn.gov/Core2) is currently experiencing an unscheduled outage. Our Operations team is working to restore the application, and we will advise when it becomes available.

Regards,
Derik Newman

Business Analyst | Program Management Division