KNOWN ISSUE: MN MA Claims

We've received notice from MN MA / DHS that they've been having intermittent issues all day, resulting in a delay in acceptance and processing of claims. The most recent update is listed below.

Per DHS: Our Operations is performing system maintenance which will result in downtime for about 1.5 – 2 hours in an attempt to resolve the time out issues we are currently experiencing.

Once their system is working properly they should begin accepting and processing the claims that have been sent to them. This means that in Procentive you may see the "Status" in the Electronic module as either "Sent" or "No Response". When reviewing the batch report(s), once MN MA has processed the claims there will be a "999 file" listed at the top of that batch report, letting you know that they have accepted the claim into their system for processing.

If you have any questions please submit a ticket to the Procentive Support Desk.

Thank you!