payment entry mode & report mode for era's not matching

dez 7 years ago in Payments/ERA Modules updated by Tina B 7 years ago 5

We have noticed with a few of our ERA's that there is information that appears in the report mode side, but when we use the payment entry mode if is not there, this is actual payments that are not using up, not denials. Has anyone dealt with this or have suggestions?!?!

Yes, I have noticed it too.

I just post it manually from the ERA

To be honest, I really haven't paid much attention to it.

is there a simple way to fix it other than just checking off that both sides match?

is there only one certain payer you notice this for or all?