As of this morning the Time Add Window is overriding changes made in the following manner:

1. Open Time Add Window
2. Enter Information
3. Save
4. Leave Time Add Window open
5. Enter new information  (e.g. a different client)
6. Save

This causes the original service line to be overwritten with the updated service line (e.g. the first service line will be replaced by the service line for the new client). 

If your process is as follows, this does not affect you:

1. Open Time Add Window
2. Enter Information
3. Save
4. Close Time Add Window

We will have this resolved shortly and we thank you for bringing this to our immediate attention so we are able to resolve it quickly.

It has have been brought to our attention that only the first page of clients is currently available on the main page in the Clients Module. Our Engineering Team has identified the issue and is working to input a resolution in the servers.

We want to thank everyone for bringing this to our attention and working with us to find the solution. This should be resolved by tomorrow once the servers have been updated overnight.

UPDATE: This also includes the client DOB being displayed in an incorrect format. The format will return to MM/DD/YYYY once servers have updated overnight.

This morning we received the following notice from MN MA (DHS):

...We are seeing slow response times and errors returned for our Eligibility Real Time 270/271 application.  I will send an update when I have more information regarding this issue.

What this means for you:

Until further notice from MN MA, eligibility run through Procentive may be slow and/or have errors. When we are notified this has been resolved we will update this post.

Thank you!

We've been informed that the 1370 Report is not displaying the correct data for some customers. Our engineering team is working to update the 1370 Report and resolve this issue. Updates will be posted here as we receive them. Thank you!

We have received the following information from MN MA:

Eligibility Real Time 270/271 Users:
On Sunday, May 7 at 8:00 pm through Monday, May 8 at 6:00 am CDT, we will be performing system maintenance that will cause service interruptions.

Eligibility will not be available in Procentive during this time while they complete their maintenance.

Thank you!

We apologize for the slowness you may be experiencing in Procentive. This is intermittent and we're working to address the issue and resolve as soon as possible. Thank you for your patience as we work through this today.

We have received the following information from MN MA/DHS regarding eligibility:

Attention MN Medicaid Real Time Eligibility users:

MN Medicaid’s Real Time Eligibility applications are currently experiencing timeout issues. Users are reporting failure rates of approximately 50%. Our Operations staff have been notified and are working to correct the issue. We will send further information as it becomes available.

We are currently experiencing an issue with the Topaz signing window. Despite having the software installed and the signature pad connected, the Topaz signing window will remain grayed out. We are working on the issue and will update once resolved.

To sign clinical forms during this issue, you may continue to use a mouse or a device with a touchscreen.

REMINDER: PrimeWest Health Plan will be implementing their new change for institutional claims, requiring a valid Attending Physician's name and NPI to appear in the 2310A loop effective April 14, 2017. Please be sure that you've taken the steps outlined below from our mass email sent out March 31, 2017 prior to April 14th to prevent claim rejections and denials.

If you have any questions regarding this change, please submit a ticket to the Procentive Support Desk.

Thank you!

We've received the below information from MN MA/DHS:

"MN Medicaid’s Real Time Eligibility applications are currently experiencing sporadic outages due to issues with the MMIS Mainframe. You may experience sporadic timeout responses, and/or AAA errors with AAA03 = “42” (Unable to respond at current time). Our Mainframe staff are working to resolve the issue. We will send an update when the issues are resolved."

Please note that this may result in "No Response" status' on claims in the Electronic Module and errors when running eligibility until MN MA has this resolved. We'll update this post as soon as we know more. Thank you!