We've received notice from MN MA/DHS that they had an issue on their end receiving and accepting claims into their system in a timely manner. This has resulted in many "No Response" status' in the Electronic module for this payer.

If you have received this status (No Response) on your invoices, please do nothing at this time. Per DHS they have received the claims however, their system is overloaded right now and it's taking longer than usual to process. They are hoping to have everything back to normal for these claims by the end of the day tomorrow (3/10/2017).

If you've already resent some of these invoices that is okay, they will deny as duplicates on the next remit.

We'll update this page as soon as we have an update from DHS.

KnowledgeHub is currently unavailable. Please be assured we are working as quickly as possible to resolve this situation. We apologize for the inconvenience. We will update this topic as soon as we have a resolution. Thank you for your patience.

Some customers are reporting speed issues right now in Procentive. It is still unclear how many customers are being impacted. We are investigating this problem right now and hope to have it resolved as soon as possible.

In the Appointments module > Staff Availability section, when setting up a new recurring staff availability or editing an existing recurring staff availability you will receive a Procentive error. The information will still save however, the error will appear.

You will not receive an error unless the staff availability has been setup for recurring days.

We're working to resolve this and will update this page as soon as we can.

This afternoon around 4:45 Procentive servers were down for about 5 minutes.

We are back up and running. Our engineers are researching the problem now. We will continue to monitor the issue on our end and provide any additional updates as we have them.

We apologize for the inconvenience this may have caused you and your staff.

Kevin

Director of Product Services

We're receiving some time out errors when running eligibility this morning. MN MA indicated that this was resolved yesterday however, it appears they're still having intermittent issues this morning. We've reached out to them for updates, but haven't heard back yet. We'll update this page as soon as we have more information from MN MA. Thanks!

From: Fenske, Clark W (MNIT)

Date: Wed, Mar 1, 2017 at 7:18 AM
Subject: MN Medicaid 270/271 Real Time Connectivity Issue
To:

All of the information that is housed in the Training Module of Procentive is housed at Amazon Web Services, and Amazon is having problems today. As soon as Amazon is able to resolve this issue, the information (help files, training videos, etc.) will be available again within Procentive.

As soon as AWS is back online, we will update this post.

We've been informed that report 3010 Appointment Call List & report 3610 Appointment Information is currently not loading details regarding appointments scheduled in Procentive. We're looking into this and hope to have this resolved shortly.

When attempting to Kiosk forms or send forms via Client Portal, clicking the "kiosk" link in Clinical/Charting or Clients Modules will open the window but does not load. This is also happening in the Appointments Module "Have client fill out form at home/on kiosk" link. We are currently working to resolve this issue and hope to have it resolved shortly.