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Possible Issue: Primary-Secondary payer "flipping"

Kevin Holmes 9 lat temu w Known Issues • zaktualizowano 9 lat temu • 1

Possible issue -- in the client module/payer tab


SCOPE: This problem has only been confirmed for a single Procentive customer, and we have only been able to re-create the problem in the one database. So at this point, we do not know if the problem is widespread or very limited in scope. It is weird enough, however, that we wanted to let folks know about it.


DETAILS: The problem occurs when you open the client module/payer tab, and select to view the secondary payer. Once the system displays the secondary payer, it then automatically changes that payer to the primary payer. Even if you close the window immediately without saving, the system saves the changes (and moves what was the secondary into the primary position).

We have tested and recreated this behavior on Chrome and IE. We've only been able to recreate the issue on one customer database, and (even then) only for a very small number of clients. The problem is random in nature in the sense that it will happen for a client one minute, but not happen for the same client a minute later.

WHAT SHOULD YOU DO: If you see this same behavior in your database, or if you have had problems with the system "randomly" changing the client's primary and secondary payers, please send the client number in a ticket to the help desk.

We will provide updates here once we have more information.


Thank you.

-1

KNOWN ISSUES: Automated Appointment Reminders

Caleb Zimmermann 7 lat temu w Known Issues • Ostatnio zmodyfikowane przez Peter 7 lat temu • 5

Hello everyone,


We are aware that automated appointment and workflow reminders are currently experiencing issues. We have all our available resources working on resolving this as quickly as possible.  We will update this post once we have more information.


Thank you for your patience.


ProCare Team

Odpowiedź
Caleb Zimmermann 7 lat temu

Good afternoon,


We were able to get the issue resolved, it will take a few hours but notifications and workflow should begin working normally very soon. 


Thank you for your patience as we worked through this issue! 

ProCare Team



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