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Under review

Possible Issue: Primary-Secondary payer "flipping"

Kevin Holmes (Director of Service and Support) 4 years ago in Known Issues updated 4 years ago 1

Possible issue -- in the client module/payer tab


SCOPE: This problem has only been confirmed for a single Procentive customer, and we have only been able to re-create the problem in the one database. So at this point, we do not know if the problem is widespread or very limited in scope. It is weird enough, however, that we wanted to let folks know about it.


DETAILS: The problem occurs when you open the client module/payer tab, and select to view the secondary payer. Once the system displays the secondary payer, it then automatically changes that payer to the primary payer. Even if you close the window immediately without saving, the system saves the changes (and moves what was the secondary into the primary position).

We have tested and recreated this behavior on Chrome and IE. We've only been able to recreate the issue on one customer database, and (even then) only for a very small number of clients. The problem is random in nature in the sense that it will happen for a client one minute, but not happen for the same client a minute later.

WHAT SHOULD YOU DO: If you see this same behavior in your database, or if you have had problems with the system "randomly" changing the client's primary and secondary payers, please send the client number in a ticket to the help desk.

We will provide updates here once we have more information.


Thank you.