The State of MN is having problems processing eligibility requests. They are working on a solution and will let us know once their system has been fixed. We will post updates here once we have them. Thank you!

Users have reported that clients aren't appearing in the Payments module. We're working with the engineers to resolve this issue. You can have clients appear by selecting a location at the top of the Payments module in the filters or by going to the Clients module, opening the client, and clicking the "Payments" link.

This is just a warning that there are several ongoing issues with MN MA this week. In addition to problems with eligibility, there are problems with claim submission as well.

In the electronic module, if your claim submissions are coming back from MN MA with a status of "No Response", you can do one of two things. One option is to do nothing, and hope that MA will process these claims eventually (there may just be a delay in their response time). OR you can resubmit these claims "just in case".

If you resend the claims that have a status of "no-response", you run the risk of receiving duplicate denials because of the resubmission.

If we hear any updates from the state that these issues have been resolved, we will update this issue again.

From: Fenske, Clark W (MNIT)

Date: Nov 21, 2016 7:29 AM
Subject: MN Medicaid Real Time
To:
Cc:

It has been brought to our attention that faxes being sent out from Procentive are listed as 'queued' but aren't actually listed as 'sent'. We're working with our faxing vendor to determine the cause and we'll update you as soon as we hear back from them.

We are currently experiencing an issue with uploading documents in Procentive. Our engineers are working to resolve the issue. We will update this post again once we know when the issue will be resolved.

Hello everyone! We just received the following email from the State of Minnesota regarding eligibility. Looks like their system will be down early on Monday morning until 8:00 a.m.

Date: Thu, Sep 29, 2016 at 7:49 AM

Subject: MN Medicaid Eligibility System Maintenance Downtime Monday, Oct. 3 from 5:30am - 8am CDT
To: Real Time Eligibility Users:

It has been brought to our attention that there was a change in the WI Medicaid portal that Procentive uses to submit and receive electronic claims. We are working with WI Medicaid to resolve the issue. For now, your electronic claims that are submitted will be returned with a "No Response" status. Once the issue is resolved, we will update this post.

In the Time Module, when you re-open an existing individual service line, the page is not loading correctly. Location, staff and other fields are displaying as none, even though the original data is saved correctly in the system. This is only a display issue. We are working to resolve this problem now and will update the system for everyone as soon as possible.

Issue: In the Time module, when entering service lines staff may receive pop up errors indicating that a rate could not be found. Assuming there is a rate entered for the code and payer, the service lines are saving correctly and errors are not appearing on the service line.

This issue is being worked on now and should be resolved shortly.