Hello everyone,

Just wanted to give you a heads up, we have received the following notice from DHS of eligibility downtimes that will be coming up.  

Take care and stay healthy!

Real Time Eligibility X12 users,

On Sunday May 3, 2020 our system will be un-available from 7:00 a.m. to 9:00 a.m., CDT due to system maintenance.

Real Time Eligibility ongoing maintenance schedule windows below:

Scheduled mainframe maintenance that may impact Eligibility 270 Inquiries below are approx. as times may vary depending on task or if complications arise.

• Weekdays 1:00-1:20 a.m.

• Weekdays 11:00-11:20 a.m. (These times may vary on State Holidays)

• Monday 2:00-2:10 a.m.

• Saturday 1:00 – 1:10 a.m.

• Sunday 6:00 a.m. – 12:00 noon Our Operations team may perform server restart/updates during this scheduled window

• Sunday 8:00 p.m. -1:00 a.m. scheduled maintenance window: Real Time 270 X12 Application interruptions reserved for system maintenance. Normal impact for Eligibility to be brought back up is around 08:10 p.m. In addition, there may be several momentary outages between 08:00 p.m. Until 01:00 a.m. Monday.

Good Morning,

We have successfully moved Procentive to a new hosting system.

The first item for you to be aware of is to clear your cache.

Clear your cache in Google Chrome

Clear your cache in Internet Explorer

Clear your cache in Safari

Next, if you receive a message in Clinical/Charting that reads, "You do not have permission to view this Clients chart", Clear your Cache.  See above for those articles. 

In the Electronic Module, for any claims sent between 6/18-6/21, you will need to read the Response Report, even if the status column still says "sent".  The reports came back in during the transition but the status was not able to update.  We can confirm that this is fixed moving forward, but the status will not update for reports that were received on 6/22.  

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.

Procentive will be undergoing a scheduled maintenance window this weekend between 11 PM (CDT) Saturday, October 27 - 3 AM (CDT) Sunday, October 28.

The system may be unavailable intermittently during this maintenance period. We are only anticipating minutes of downtime but the scheduled window will last 4 hours. 

Thank you for your patience as we continue to improve our system.

Today (Thursday, 10/18/2018) at about 10:10 AM [CST] Procentive will log out all users.  This action is being taken to fix several bugs that were accidentally introduced this morning which are continuing to affect loading times. If we wait to address this your experience in Procentive will continue to decrease, we want to resolve this for you this morning. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:

• If you have a form open, be sure you save it before 10:10 AM [CST].

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

Procentive will be undergoing a scheduled maintenance window this weekend between 11PM CT on 10/20/2018 and 3AM CT on 10/21/2018. 

The system may be unavailable intermittently during this maintenance period. We are only anticipating minutes of downtime but the scheduled window will last 4 hours. 

Thank you for your patience as we continue to improve our system.

The pop-up inviting staff to subscribe to the Procentive email list for product updates is continually appearing after staff select "No Thanks". 

Instead, please close the pop-up window itself by clicking the red X button as shown below:

Our engineering team has already identified the issue and it will be resolved tomorrow.

Thank you!

Ever have one of those days when you wish you could just start over? Let's start with logging out and logging back in...

Today (Wednesday, 9/19/2018) at about 12:05 PM [CST] Procentive will automatically log out all users and require everyone to log in again.  This action is being taken to fix several bugs (including an inability to log in) that were accidentally introduced this morning when we updated Procentive password security. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:

• If you have a form open, be sure you save it before 12:05 PM [CST].
• After 12:05 PM (CST), the use of special characters in the username will work again. 
• These reported issues are not due to superuser updates, but rather due to updated security for usernames and passwords.

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

We have received the following notice from DHS: 

Systems unavailable due to upgrade work from Saturday, September 15, 2018 at 6 AM CST until Monday, September 17, 2018 at 4 AM CST.

What does this mean for you?

Eligibility through Procentive will be unavailable during this time. This may also cause claims sent to MN MA (DHS) to fail.

We ask that you please wait to send claims to MN MA until their system is restored on Monday, September 17 at 4 AM. 

Please contact the Procentive Support Desk with any questions. Thank you!

We are aware that In- Office Kiosk is not working correctly. Our team is working to resolve this issue in a timely manner and we appreciate your patience as we work on remedying this.

Kiosking via the Client Portal is still functioning normally. If your agency uses the Client Portal, please use this as a workaround while we work to fix In-Office Kiosk functionality

Thank you,

Deanna