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URGENT: Forced Procentive Logout at 10:10 AM cst today (10/18/2018)

Alicia Swanson (Care Director) 2 years ago in Known Issues updated by Deanna Cahoon-Draus 2 years ago 5

Today (Thursday, 10/18/2018) at about 10:10 AM [CST] Procentive will log out all users.  This action is being taken to fix several bugs that were accidentally introduced this morning which are continuing to affect loading times. If we wait to address this your experience in Procentive will continue to decrease, we want to resolve this for you this morning. Please be aware of the following and communicate with other users within your agency in case they have not signed up for this email list:

  • If you have a form open, be sure you save it before 10:10 AM [CST].

We apologize for any inconvenience. If you have any questions, please feel free to contact Procentive Support.

Answer

Answer

This is now complete, as of 10:14 AM cst, and you should not experience any further interruptions today.  Thank you. 

How long will it be?  Will you send a message out when we can go back in?

Hello Shondell, You can sign back into Procentive immediately.  Thanks!

Answer

This is now complete, as of 10:14 AM cst, and you should not experience any further interruptions today.  Thank you. 

Staff at our clinic are continually getting errors and booted out of the Clients Module - since this update took place.

Hello Amber, please send a ticket into Procentive and we will assist you!