0
Fixed

KNOWN ISSUE: MN MA "No Response" claims

Jessica Sommerfeld (Senior Product Care Consultant) 3 years ago in Known Issues updated 3 years ago 1

We've received notice from MN MA/DHS that they had an issue on their end receiving and accepting claims into their system in a timely manner. This has resulted in many "No Response" status' in the Electronic module for this payer.


If you have received this status (No Response) on your invoices, please do nothing at this time. Per DHS they have received the claims however, their system is overloaded right now and it's taking longer than usual to process. They are hoping to have everything back to normal for these claims by the end of the day tomorrow (3/10/2017).


If you've already resent some of these invoices that is okay, they will deny as duplicates on the next remit.


We'll update this page as soon as we have an update from DHS.

Answer

Answer
Fixed

Per DHS, all claims have been accepted. You may still see the 'No Response' status in the Electronic module however, if you click on the batch report it will now have a 999 file listed, indicating that DHS has accepted the claim. If you have any questions regarding invoices with the 'No Response' status please submit a ticket to the Support Desk.

Answer
Fixed

Per DHS, all claims have been accepted. You may still see the 'No Response' status in the Electronic module however, if you click on the batch report it will now have a 999 file listed, indicating that DHS has accepted the claim. If you have any questions regarding invoices with the 'No Response' status please submit a ticket to the Support Desk.